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HomeMy WebLinkAboutInformation Technology Services - LumenChange Quote # 12914196 Proposal prepared for FRANKLIN COUNTY - PA - Quote# 12914196 - S Proposal Pricing Prepared For Prepared On Price Valid Until Currency Total Mrc Total Nrc FRANKLIN COUNTY - PA 10/17/2025 12/16/2025 USD 0.00 0.00 Voice Complete Standard Term Total Mrc Total Nrc # Sites 3 Years See Rate Sheet See Rate Sheet See Rate Sheet Summary Coordinated Services Mrc Nrc Coordinated Service Type Asset/Circuit ID .00 .00 Product Details Description Qty Mrc Nrc Priced Amount Mrc Per Nrc Per Usage Mrc Usage Nrc Voice Complete See Rate Sheet Prepaid Minute Plan See Rate Sheet Page 1 of 2 Proposal prepared for FRANKLIN COUNTY - PA - Quote# 12914196 - S Terms and Conditions Governing This Order 1. Lumen is defined for purposes of this Order as CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities providing Services under this Order. The Lumen entity providing Services is identified on the invoice. This confidential Order may not be disclosed to third parties and is non-binding until accepted by Lumen, as set forth in section 4. Customer places this Order by signing or otherwise acknowledging (in a manner acceptable to Lumen) this document and returning it to Lumen. Pricing is valid for 90 calendar days from the date indicated unless otherwise specified. 2. Prior to installation, Lumen may notify Customer in writing (including by e-mail) of price increases due to off-net vendors or increased construction costs. Customer has 5 business days following notice to cancel this Order without liability; or otherwise, Customer is deemed to accept the increase. 3. If a generic demarcation point (such as a street address) is provided, the demarcation point for on-net services will be Lumen's Minimum Point of Entry (MPOE) at such location (as determined by Lumen). Off-net demarcation points will be the off-net vendor's MPOE. If this Order identifies aspects of services that are procured by Customer directly from third parties, Lumen is not liable for such services. 4. Services are subject to Lumen's standard Master Service Agreement and Service Schedule(s), copies of which are available at https://www.lumen.com/en-us/about/legal/business-customer-terms-conditions.html or upon request, unless Customer has executed a service agreement with Lumen or one of its affiliates applicable to the Services on this Order. In that case, the most recent service agreement will apply to the extent not inconsistent with this Order and the current Service Schedule(s) will apply and is/are specifically incorporated into the applicable agreement by this reference. Notwithstanding anything to the contrary, Lumen will notify Customer of acceptance of requested Service in this Order by delivering (in writing or electronically) the date by which Lumen will install Service (the "Customer Commit Date"), by delivering the Service, or by the manner described in a Service Schedule. Lumen will deliver a written or electronic notice that the Service is provisioned, at which time billing will commence. At the expiration of the Service Term, Service will continue month-to-month at the existing rates, subject to change by Lumen on 30 day's written notice. If the service agreement or applicable service specific terms do not include cancellation or early termination charges and if Customer cancels or terminates Service for any reason other than Lumen's uncured default or if Lumen cancels or terminates for cause, then Customer will pay Lumen's standard cancellation or early termination liability charges in Lumen's standard Master Service Agreement. 5. Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential, exemplary or punitive damages arising out of the performance or failure to perform under this Order. Customer's sole remedies for any nonperformance, outages, failures to deliver or defects in Service are contained in the service levels applicable to the affected Service. 6. Transport services ordered from Lumen will be treated as interstate for regulatory purposes except as otherwise agreed to in writing. 7. Charges for certain Services are subject to (a) a monthly property tax surcharge and (b) a monthly cost recovery fee per month to reimburse Lumen for various governmental taxes and surcharges. Such charges are subject to change by Lumen and will be applied regardless of whether Customer has delivered a valid tax exemption certificate. For additional details on taxes and surcharges that are assessed, visit http://www.lumen.com/taxes. 8. Unless otherwise set forth in a Service Attachment, Customer will pay Lumen's standard ancillary charges for expedites and additional activities, features, or options as set forth in the Ancillary Fee Schedule, available at http://www.lumen.com/ancillary-fees. If Lumen cannot complete installation due to Customer delay or inaction, Lumen may begin charging Customer and Customer will pay such charges. 9. For colocation, data center and/or hosting services, pre-arranged escorted access may be required at certain locations, and cross connect services are subject to whether facilities are available at the particular location to complete the connection. 10. For Internet Services provided in countries where Lumen does not currently hold a license to provide such Services, Customer consents and appoints Lumen as its agent to procure the services of third-party carriers. 11. If your network service utilizes TDM technologies, then the following applies: (a) During the Service Term and on 60 days’ prior written notice, Lumen may re-provision Customer's off-net TDM Services (“Service Re-provision”). If Customer objects to the Service Re-provision, Customer may terminate the affected service by notifying Lumen in writing within 30 days of the date of the Service Re-provision notification and (b) During the Service Term, Lumen may increase rates for off-net TDM services. Lumen will provide Customer 60 days' prior written notice before implementing the increase ("Rerate Notice"). If Customer objects to the increase, Customer must notify Lumen in writing within 30 days of the date of the Rerate Notice whether Customer will (i) receive the affected service on a month-to-month basis or (ii) terminate the affected service, subject to early termination liability charges. Under subsection (ii), Customer's requested disconnect date must be within 90 days of the Rerate Notice. If Customer does not respond to the Rerate Notice, the affected service will continue to be provided at the increased rates set forth in the Rerate Notice. 12. Infrastructure Investment and Jobs Act (IIJA) Grant Programs. If Customer participates in an IIJA program, including but not limited to, the Middle Mile Grant, Tribal Connectivity Broadband, and the Broadband Equity Access and Deployment (BEAD) Grant Programs, then Customer cannot pay for Services with funds obtained through the IIJA or other similar grants that would obligate Lumen to provide certain information or perform certain regulatory compliance functions, unless each of those functions and obligations is explicitly identified and agreed to by the parties in the Agreement or in an amendment to the Agreement. 911 Acknowledgement BY SIGNING THIS ORDER, I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE "ACCESS TO EMERGENCY RESPONSE SERVICES" SECTION CONTAINED IN THE APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE ATTACHED TO THE LUMEN OR CENTURYLINK MASTER SERVICE AGREEMENT OR, THE "911 EMERGENCY SERVICE" SECTION OR "EMERGENCY CALLING CAPABILITY" SECTION CONTAINED IN THE APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE ATTACHED TO AN AFFILIATE AGREEMENT, OR IN THE "ACCESS TO EMERGENCY RESPONSE SERVICES" SECTION OF THE TERMS AND CONDITIONS IN THE APPLICABLE STANDARD SERVICE EXHIBIT/SERVICE SCHEDULE IF I HAVE NOT EXECUTED A LUMEN OR CENTURYLINK MASTER SERVICE AGREEMENT OR AN AFFILIATE AGREEMENT WITH AN APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE. I FURTHER ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE DISCLOSURE OF LIMITATIONS SET FORTH IN THE EMERGENCY SERVICES ADVISORY AVAILABLE AT http://www.centurylink.com/legal/HVIQSIP/911advisory.pdf. Declarations and Signatures Customer submits this document as a Customer Order. Authorized Signature: Name: Title: Date: Page 2 of 2 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 1 Of 16 Voice Rate Sheet Deal# 11671912 Quote# 12914196 Term Plan Product Customer Name Currency Term Rates Good Until Exchange Rate Effective Date Voice Complete FRANKLIN COUNTY - PA USD 3 Years 12/16/2025 9/15/2025 7:07:49 PM CCP (Concurrent Call Path) CCP Plans Currency CCP Plan 1 CCP Plan 2 CCP Plan 3 CCP Plan 4 CCP Plan 5 Measured MRC MRC MRC MRC MRC MRC USD 8.00 27.00 34.00 38.00 87.00 8.00 GBP 5.90 19.91 25.07 28.01 64.14 5.90 EUR 6.82 23.01 28.97 32.38 74.13 6.82 *Plan maximum included minutes of 5000 minutes per CCP. ￿Plan 1 includes United States Local Calling ￿Plan 2 includes Local and National Calling in the United States, the United Kingdom, and France ￿Plan 3 includes Local and National Calling in the United States, the United Kingdom, France, and Germany ￿Plan 4 includes Local and National Calling in the United States, the United Kingdom, France, Germany, and the Netherlands ￿Plan 5 includes Local and National Calling in the United States, the United Kingdom, France, Germany, the Netherlands, and Belgium as well as United Kingdom Mobile: 3 Mobile, O2, EE (Orange, T-Mobile), Vodafone ￿Measured: Every call is rated. CCP (Concurrent Call Path) Call Type Feature Voice Order Change Charge Expedite Charge per ckt end (separate from LEC charges) Account and Authorization Codes Currency MRC NRC MRC NRC MRC NRC USD 100.00 250.00 10.00 15.00 GBP 73.72 184.31 7.37 11.06 EUR 85.20 213.01 8.52 12.78 Feature Packs Feature Pack 1 Feature Pack 2 Mobility Feature Pack Currency MRC NRC MRC NRC MRC NRC USD 3.00 3.00 GBP 2.21 2.21 EUR 2.56 2.56 Prepaid Minute Plan USD Minutes Prepaid Minute Plan 1 Prepaid Minute Plan 2 Prepaid Minute Plan 3 Prepaid Minute Plan 4 Prepaid Minute Plan 5 MRC MRC MRC MRC MRC Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 2 Of 16 10,000 Prepaid Minutes 24.00 89.78 127.05 168.00 360.94 50,000 Prepaid Minutes 120.00 498.75 635.25 813.75 1804.69 100,000 Prepaid Minutes 240.00 997.50 1270.50 1627.50 3609.38 250,000 Prepaid Minutes 570.00 2418.94 3017.44 3865.31 8572.27 500,000 Prepaid Minutes 1116.00 4738.13 5907.83 7567.88 16783.60 750,000 Prepaid Minutes 1620.00 6957.56 8575.88 10985.63 24363.29 1,000,000 Prepaid Minutes 2112.00 8977.50 11179.65 14322.00 31762.50 Customized Prepaid Minutes Prepaid Minute Plan GBP Minutes Prepaid Minute Plan 1 Prepaid Minute Plan 2 Prepaid Minute Plan 3 Prepaid Minute Plan 4 Prepaid Minute Plan 5 MRC MRC MRC MRC MRC 10,000 Prepaid Minutes 17.69 66.19 93.67 123.85 266.10 50,000 Prepaid Minutes 88.47 367.69 468.32 599.92 1330.47 100,000 Prepaid Minutes 176.94 735.39 936.65 1199.84 2660.94 250,000 Prepaid Minutes 420.22 1783.31 2224.55 2849.62 6319.73 500,000 Prepaid Minutes 822.75 3493.09 4355.43 5579.26 12373.36 750,000 Prepaid Minutes 1194.31 5129.32 6322.39 8098.93 17961.33 1,000,000 Prepaid Minutes 1557.03 6618.48 8241.97 10558.60 23416.25 Customized Prepaid Minutes Prepaid Minute Plan EUR Minutes Prepaid Minute Plan 1 Prepaid Minute Plan 2 Prepaid Minute Plan 3 Prepaid Minute Plan 4 Prepaid Minute Plan 5 MRC MRC MRC MRC MRC 10,000 Prepaid Minutes 20.45 76.50 108.25 143.14 307.54 50,000 Prepaid Minutes 102.25 424.96 541.26 693.35 1537.67 100,000 Prepaid Minutes 204.49 849.91 1082.52 1386.70 3075.35 250,000 Prepaid Minutes 485.66 2061.04 2570.99 3293.41 7303.94 500,000 Prepaid Minutes 950.88 4037.09 5033.72 6448.16 14300.35 750,000 Prepaid Minutes 1380.31 5928.14 7307.02 9360.23 20758.57 1,000,000 Prepaid Minutes 1799.51 7649.21 9525.54 12202.96 27063.01 Customized Prepaid Minutes ￿Plan 1 includes United States Local Calling ￿Plan 2 includes Local and National Calling in the United States, the United Kingdom, and France as well as International Calling to Canada, UK, UK-London, Italy, and Sweden ￿Plan 3 includes Local and National Calling in the United States, the United Kingdom, France, and Germany as well as International Calling to Canada, UK, UK-London, Italy, Sweden, Germany, France-Paris, Ireland, Portugal, USA (Continental 48), and the Netherlands ￿Plan 4 includes Local and National Calling in the United States, the United Kingdom, France, Germany, and the Netherlandsas well as International Calling to Canada, UK, UK-London, Italy, Sweden, Germany, France-Paris, Ireland, Portugal, USA (Continental 48), the Netherlands, Austria, France, USA-Puerto Rico, and Spain ￿Plan 5 includes Local and National Calling in the United States, the United Kingdom, France, Germany, the Netherlands, and Belgium. UK mobile Calling: 3 Mobile, O2, EE (Orange, T-Mobile), Vodafone, as well as International Calling to Canada, UK, UK-London, Italy, Sweden, Germany, France-Paris, Ireland, Portugal, USA (Continental 48), the Netherlands, Austria, France, USA-Puerto Rico, Spain, Luxembourg, USA (Hawaii), and Belgium National Voice Services - United States MRC NRC USD GBP EUR USD GBP EUR Directory Listing Additional Listing 5.00 3.69 4.26 3.00 2.21 2.56 Directory Listing Caption 5.00 3.69 4.26 3.00 2.21 2.56 Directory Listing Foreign Additional Listing 12.00 8.85 10.22 3.00 2.21 2.56 Directory Listing Non Pub 3.00 2.21 2.56 3.00 2.21 2.56 Directory Listing Primary Listing Directory Listing Un Listed 3.00 2.21 2.56 3.00 2.21 2.56 Interstate - Per Call Surcharge Directory Assistance 1.99 1.47 1.70 Intrastate - Per Call Surcharge Directory Assistance 0.69 0.51 0.59 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 3 Of 16 LD Oper Chg: Person-to-Person Per Call Surcharge 3.50 2.58 2.98 LD Oper Chg: Station-to-Station Per Call Surcharge 1.75 1.29 1.49 Telephone Number Vanity Charge 100.00 73.72 85.20 Telephone Number 0.30 0.22 0.26 2.00 1.47 1.70 Port Charge Per Telephone Number Telephone Number with Teams/Lync 911 0.28 0.21 0.24 National Voice Services Outbound - United States Rates are per minute / 18 second minimum / 6 second rounding Rate Per Minute Rate Per Call Minimum Call Charge USD GBP EUR USD GBP EUR USD GBP EUR Interstate .0125 .0092 .0107 Intrastate (All States).0125 .0092 .0107 Local .0125 .0092 .0107 Toll Free/Free Phone - United States MRC NRC USD GBP EUR USD GBP EUR United States Toll Free Number 800 Number 3.00 2.21 2.56 United States Toll Free Call Type Feature Area Code Blocking 25.00 18.43 21.30 United States Toll Free Call Type Feature Info Digit Blocking 10.00 7.37 8.52 United States Toll Free Call Type Feature Info Digit Routing 10.00 7.37 8.52 United States Toll Free Call Type Feature Info Digit Screening 15.00 11.06 12.78 15.00 11.06 12.78 United States Toll Free Call Type Feature National Directory Assistance 20.00 14.74 17.04 United States Toll Free Call Type Feature Origin of Call Blocking 10.00 7.37 8.52 United States Toll Free Call Type Feature Origin of Call Routing 10.00 7.37 8.52 United States Toll Free Call Type Feature Payphone Surcharge (per call)0.62 0.46 0.53 United States Toll Free Call Type Feature Percent Allocation Routing 10.00 7.37 8.52 United States Toll Free Call Type Feature Time of Day Routing 10.00 7.37 8.52 United States Toll Free Call Type Feature Vanity Number Toll Free/Free Phone - United States Rates are per minute / 18 second minimum / 6 second rounding Rate Per Minute USD GBP EUR United States Interstate Interstate .0150 .0111 .0128 United States Canadian Origination United States .0700 .0516 .0596 United States Intrastate Alabama .0150 .0111 .0128 United States Intrastate Alaska .0180 .0133 .0153 United States Intrastate Arizona .0150 .0111 .0128 United States Intrastate Arkansas .0180 .0133 .0153 United States Intrastate California .0150 .0111 .0128 United States Intrastate Colorado .0150 .0111 .0128 United States Intrastate Connecticut .0150 .0111 .0128 United States Intrastate Delaware .0150 .0111 .0128 United States Intrastate Florida .0150 .0111 .0128 United States Intrastate Georgia .0150 .0111 .0128 United States Intrastate Hawaii .0180 .0133 .0153 United States Intrastate Idaho .0180 .0133 .0153 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 4 Of 16 United States Intrastate Illinois .0150 .0111 .0128 United States Intrastate Indiana .0150 .0111 .0128 United States Intrastate Iowa .0250 .0184 .0213 United States Intrastate Kansas .0180 .0133 .0153 United States Intrastate Kentucky .0180 .0133 .0153 United States Intrastate Louisiana .0150 .0111 .0128 United States Intrastate Maine .0180 .0133 .0153 United States Intrastate Maryland .0180 .0133 .0153 United States Intrastate Massachusetts .0150 .0111 .0128 United States Intrastate Michigan .0150 .0111 .0128 United States Intrastate Minnesota .0180 .0133 .0153 United States Intrastate Mississippi .0180 .0133 .0153 United States Intrastate Missouri .0150 .0111 .0128 United States Intrastate Montana .0250 .0184 .0213 United States Intrastate Nebraska .0180 .0133 .0153 United States Intrastate Nevada .0150 .0111 .0128 United States Intrastate New Hampshire .0180 .0133 .0153 United States Intrastate New Jersey .0150 .0111 .0128 United States Intrastate New Mexico .0150 .0111 .0128 United States Intrastate New York .0180 .0133 .0153 United States Intrastate North Carolina .0150 .0111 .0128 United States Intrastate North Dakota .0550 .0405 .0469 United States Intrastate Ohio .0150 .0111 .0128 United States Intrastate Oklahoma .0180 .0133 .0153 United States Intrastate Oregon .0150 .0111 .0128 United States Intrastate Pennsylvania .0180 .0133 .0153 United States Intrastate Rhode Island .0180 .0133 .0153 United States Intrastate South Carolina .0150 .0111 .0128 United States Intrastate South Dakota .0180 .0133 .0153 United States Intrastate Tennessee .0150 .0111 .0128 United States Intrastate Texas .0150 .0111 .0128 United States Intrastate Utah .0150 .0111 .0128 United States Intrastate Vermont .0180 .0133 .0153 United States Intrastate Virginia .0180 .0133 .0153 United States Intrastate Washington .0150 .0111 .0128 United States Intrastate West Virginia .0180 .0133 .0153 United States Intrastate Wisconsin .0180 .0133 .0153 United States Intrastate Wyoming .0180 .0133 .0153 International International Outbound Rates are per minute / 18 second minimum / 6 second rounding Dedicated Dedicated Dedicated Country Rate Per Minute (USD) Rate Per Minute (GBP) Rate Per Minute (EUR) Afghanistan .3000 .2212 .2556 Afghanistan-Mobile .3200 .2359 .2727 Albania .2400 .1769 .2045 Albania-Mobile .6000 .4423 .5112 Algeria .1000 .0737 .0852 Algeria-Mobile .6800 .5013 .5794 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 5 Of 16 American Samoa .0500 .0369 .0426 Andorra .1800 .1327 .1534 Andorra-Mobile .3500 .2580 .2982 Angola .1000 .0737 .0852 Angola-Mobile .2600 .1917 .2215 Anguilla .4000 .2949 .3408 Anguilla-Mobile .4200 .3096 .3579 Antarctica 2.6000 1.9168 2.2153 Antarctica-Norfolk Island 1.6638 1.2266 1.4176 Antigua and Barbuda .3000 .2212 .2556 Antigua and Barbuda-Mobile .4015 .2960 .3421 Argentina .0330 .0243 .0281 Argentina-Buenos Aires .0330 .0243 .0281 Argentina-Mobile .2200 .1622 .1874 Armenia .3800 .2801 .3238 Armenia-Mobile .3800 .2801 .3238 Aruba .1500 .1106 .1278 Aruba-Mobile .3300 .2433 .2812 Ascension Islands 1.7500 1.2902 1.4911 Australia .0200 .0147 .0170 Australia-Melbourne .0120 .0088 .0102 Australia-Mobile .0354 .0261 .0302 Australia-Perth .0120 .0088 .0102 Australia-Sydney .0120 .0088 .0102 Austria .0800 .0590 .0682 Austria-Mobile .0800 .0590 .0682 Austria-NGN .3494 .2576 .2977 Azerbaijan .5000 .3686 .4260 Azerbaijan-Mobile .4000 .2949 .3408 Bahamas .3535 .2606 .3012 Bahamas-Mobile .3521 .2596 .3000 Bahrain .2200 .1622 .1874 Bahrain-Mobile .2200 .1622 .1874 Bahrain-NGN .2200 .1622 .1874 Bangladesh .0600 .0442 .0511 Bangladesh-Mobile .0600 .0442 .0511 Barbados .2200 .1622 .1874 Barbados-Mobile .3200 .2359 .2727 Belarus .4500 .3318 .3834 Belarus-Mobile .4500 .3318 .3834 Belgium .0500 .0369 .0426 Belgium-Mobile .3682 .2714 .3137 Belgium-Mobile Base .1127 .0831 .0960 Belgium-Mobile Mobistar .0846 .0624 .0721 Belgium-Mobile Proximus .0718 .0529 .0612 Belgium-NGN .3660 .2698 .3118 Belize .3100 .2285 .2641 Benin .4200 .3096 .3579 Bermuda .0700 .0516 .0596 Bhutan .0750 .0553 .0639 Bhutan-Mobile .0750 .0553 .0639 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 6 Of 16 Bolivia .3500 .2580 .2982 Bolivia-La Paz .3500 .2580 .2982 Bolivia-Mobile .3500 .2580 .2982 Bosnia/Herzegovina .1997 .1472 .1702 Bosnia/Herzegovina-Mobile .7219 .5322 .6151 Botswana .2000 .1474 .1704 Botswana-Mobile .2800 .2064 .2386 Brazil .0200 .0147 .0170 Brazil-Belo Horizonte .0120 .0088 .0102 Brazil-Brasilia .0120 .0088 .0102 Brazil-Curitiba .0120 .0088 .0102 Brazil-Florianapolis .0120 .0088 .0102 Brazil-Fortaleza .0120 .0088 .0102 Brazil-Goiania .0120 .0088 .0102 Brazil-Governador Valadares .0120 .0088 .0102 Brazil-Mobile .1200 .0885 .1022 Brazil-Porto Alegre .0120 .0088 .0102 Brazil-Recife .0120 .0088 .0102 Brazil-Rio de Janeiro .0120 .0088 .0102 Brazil-Salvador .0120 .0088 .0102 Brazil-Sao Paulo .0120 .0088 .0102 Brazil-Vitoria .0120 .0088 .0102 British Virgin Islands .2329 .1717 .1984 British Virgin Islands-Mobile .2329 .1717 .1984 Brunei .0600 .0442 .0511 Brunei-Mobile .0616 .0454 .0525 Bulgaria .1000 .0737 .0852 Bulgaria-Mobile .4000 .2949 .3408 Burkina Faso .4500 .3318 .3834 Burkina Faso-Mobile .4500 .3318 .3834 Burundi 1.0242 .7551 .8727 Burundi-Mobile 1.0242 .7551 .8727 Cambodia .1000 .0737 .0852 Cambodia-Mobile .1000 .0737 .0852 Cameroon .1810 .1334 .1542 Cameroon-Mobile .4500 .3318 .3834 Canada .0100 .0074 .0085 Canada-Yukon and NW Territories 867 .0566 .0417 .0482 Cape Verde Islands .3394 .2502 .2892 Cape Verde Islands-Mobile .4659 .3435 .3970 Cayman Islands .2000 .1474 .1704 Cayman Islands-Mobile .2000 .1474 .1704 Cayman Islands-NGN .2000 .1474 .1704 Central African Republic .6500 .4792 .5538 Chad .8500 .6266 .7242 Chad-Mobile .8500 .6266 .7242 Chile .1000 .0737 .0852 Chile-Easter Island .7653 .5642 .6521 Chile-Mobile .1000 .0737 .0852 Chile-NGN .1000 .0737 .0852 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 7 Of 16 China .0750 .0553 .0639 Colombia .0500 .0369 .0426 Colombia-Mobile .0500 .0369 .0426 Comoros .6500 .4792 .5538 Comoros-Mobile .6500 .4792 .5538 Congo .6500 .4792 .5538 Cook Islands 2.5000 1.8431 2.1301 Costa Rica .0400 .0295 .0341 Costa Rica-Mobile .0900 .0664 .0767 Costa Rica-NGN .0900 .0664 .0767 Croatia .2200 .1622 .1874 Croatia-Mobile .3800 .2801 .3238 Croatia-NGN .2200 .1622 .1874 Cuba .8500 .6266 .7242 Cyprus .0600 .0442 .0511 Cyprus-Mobile .1000 .0737 .0852 Cyprus-NGN .0600 .0442 .0511 Czech Republic .0500 .0369 .0426 Czech Republic-Mobile .1500 .1106 .1278 Czech Republic-Prague .0253 .0187 .0216 Dem. Rep. of Congo .7597 .5601 .6473 Dem. Rep. of Congo-Mobile .6899 .5086 .5878 Dem. Rep. of Congo-NGN .7597 .5601 .6473 Denmark .0180 .0133 .0153 Denmark-Mobile .0500 .0369 .0426 Denmark-NGN .0500 .0369 .0426 Diego Garcia 2.5626 1.8892 2.1834 Djibouti .5500 .4055 .4686 Djibouti-Mobile .5500 .4055 .4686 Dominica .3500 .2580 .2982 Dominica-Mobile .3500 .2580 .2982 Dominican Republic .0500 .0369 .0426 Dominican Republic-Mobile .1200 .0885 .1022 Ecuador .2000 .1474 .1704 Ecuador-Mobile .3000 .2212 .2556 Egypt .1500 .1106 .1278 Egypt-Mobile .1500 .1106 .1278 El Salvador .2800 .2064 .2386 El Salvador-Mobile .2800 .2064 .2386 Equatorial Guinea .7000 .5161 .5964 Eritrea .4000 .2949 .3408 Estonia .0450 .0332 .0383 Estonia-Mobile .5000 .3686 .4260 Estonia-NGN 1.5714 1.1585 1.3389 Eswatini .2500 .1843 .2130 Eswatini-Mobile .2500 .1843 .2130 Ethiopia .3500 .2580 .2982 Ethiopia-Mobile .3500 .2580 .2982 Falkland Islands 1.2645 .9322 1.0774 Faroe Islands .0693 .0511 .0590 Fiji .4500 .3318 .3834 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 8 Of 16 Fiji-Mobile .4500 .3318 .3834 Finland .3450 .2543 .2940 Finland-Corporate Services .3450 .2543 .2940 Finland-Helsinki .3450 .2543 .2940 Finland-Mobile .3900 .2875 .3323 Finland-NGN .3450 .2543 .2940 France .0300 .0221 .0256 France-Mobile .1322 .0975 .1126 France-Mobile Orange .1322 .0975 .1126 France-Mobile SFR .1322 .0975 .1126 France-NGN .3627 .2674 .3090 France-Paris .0300 .0221 .0256 French Antilles/Martinique .0160 .0118 .0136 French Antilles/Martinique- Mobile .1500 .1106 .1278 French Guiana .1500 .1106 .1278 French Guiana-Mobile .2000 .1474 .1704 French Polynesia .3500 .2580 .2982 French Polynesia-Mobile .3500 .2580 .2982 Gabon .5500 .4055 .4686 Gabon-Mobile .5500 .4055 .4686 Gambia 3.0000 2.2117 2.5561 Gambia-Mobile .6500 .4792 .5538 Georgia .3000 .2212 .2556 Georgia-Mobile .5000 .3686 .4260 Germany .0120 .0088 .0102 Germany-Berlin .0104 .0077 .0089 Germany-Frankfurt .0104 .0077 .0089 Germany-Hamburg .0104 .0077 .0089 Germany-Mobile .0420 .0310 .0358 Germany-Munich .0104 .0077 .0089 Germany-NGN .0120 .0088 .0102 Ghana .3200 .2359 .2727 Ghana-Mobile .3200 .2359 .2727 Gibraltar .0700 .0516 .0596 Gibraltar-Mobile .2500 .1843 .2130 Global Mobile 11.6967 8.6232 9.9661 Greece .0400 .0295 .0341 Greece-Athens .0400 .0295 .0341 Greece-Mobile .1500 .1106 .1278 Greenland .7500 .5529 .6390 Greenland-Mobile .7500 .5529 .6390 Grenada .3200 .2359 .2727 Grenada-Mobile .3200 .2359 .2727 Guadeloupe .0500 .0369 .0426 Guadeloupe-Mobile .1500 .1106 .1278 Guam .0500 .0369 .0426 Guatemala .1800 .1327 .1534 Guatemala-Mobile .1800 .1327 .1534 Guinea .7000 .5161 .5964 Guinea Bissau .7187 .5298 .6124 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 9 Of 16 Guinea Bissau-Mobile .7187 .5298 .6124 Guinea-Mobile Areeba .7000 .5161 .5964 Guinea-NGN .7000 .5161 .5964 Guyana .3500 .2580 .2982 Guyana-Mobile .3500 .2580 .2982 Haiti .4200 .3096 .3579 Haiti-Mobile .3500 .2580 .2982 Haiti-NGN .4200 .3096 .3579 Honduras .2000 .1474 .1704 Honduras-Mobile Celtel .2063 .1521 .1758 Hong Kong .0433 .0319 .0369 Hong Kong-Mobile .0450 .0332 .0383 Hungary .0750 .0553 .0639 Hungary-Mobile .0750 .0553 .0639 Iceland .0300 .0221 .0256 Iceland-Mobile .0900 .0664 .0767 India .0193 .0142 .0164 India-Mobile .0185 .0136 .0158 Indonesia .0450 .0332 .0383 Indonesia-Mobile .0600 .0442 .0511 Inmarsat 12.3156 9.0794 10.4934 Iran .3000 .2212 .2556 Iran-Mobile .3000 .2212 .2556 Iraq .2500 .1843 .2130 Iraq-Mobile .2500 .1843 .2130 Iraq-NGN .2500 .1843 .2130 Ireland .0150 .0111 .0128 Ireland-Mobile .0718 .0529 .0612 Ireland-NGN .0150 .0111 .0128 Israel .0193 .0142 .0164 Israel-Mobile .0450 .0332 .0383 Israel-Paltel .2662 .1963 .2268 Israel-Paltel Mobile .2662 .1963 .2268 Italy .0150 .0111 .0128 Italy-Milan .0150 .0111 .0128 Italy-Mobile .0280 .0206 .0239 Italy-NGN .0150 .0111 .0128 Italy-Rome .0150 .0111 .0128 Ivory Coast .4600 .3391 .3919 Ivory Coast-Mobile .4600 .3391 .3919 Jamaica-658 .2800 .2064 .2386 Jamaica-876 .2800 .2064 .2386 Jamaica-Mobile .2800 .2064 .2386 Japan .0400 .0295 .0341 Japan-IP Phone .0400 .0295 .0341 Japan-Mobile .1000 .0737 .0852 Jordan .3000 .2212 .2556 Jordan-Mobile .3200 .2359 .2727 Kenya .2800 .2064 .2386 Kenya-Mobile .3000 .2212 .2556 Kiribati/Gilbert Island 3.1186 2.2991 2.6572 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 10 Of 16 Kuwait .1600 .1180 .1363 Kuwait-Mobile .1800 .1327 .1534 Kuwait-NGN .1600 .1180 .1363 Kyrgyzstan .2200 .1622 .1874 Kyrgyzstan-Mobile .3000 .2212 .2556 Laos .1600 .1180 .1363 Laos-Mobile .1600 .1180 .1363 Latvia .6500 .4792 .5538 Latvia-Mobile .9000 .6635 .7668 Latvia-NGN .6500 .4792 .5538 Lebanon .1965 .1449 .1674 Lebanon-Mobile .2600 .1917 .2215 Lesotho .4695 .3461 .4000 Lesotho-Mobile .4695 .3461 .4000 Liberia .5200 .3834 .4431 Libya .3975 .2930 .3387 Libya-Mobile .5285 .3896 .4503 Liechtenstein .0900 .0664 .0767 Liechtenstein-Mobile 1.0500 .7741 .8946 Liechtenstein-NGN .0900 .0664 .0767 Lithuania .2500 .1843 .2130 Lithuania-Mobile .7130 .5256 .6075 Lithuania-NGN 1.7714 1.3059 1.5093 Luxembourg .2150 .1585 .1832 Luxembourg-Mobile .2650 .1954 .2258 Macau .1572 .1159 .1339 Madagascar .8200 .6045 .6987 Madagascar-Mobile .8200 .6045 .6987 Malawi .4500 .3318 .3834 Malaysia .0340 .0251 .0290 Malaysia-Johar Bahru .0340 .0251 .0290 Malaysia-Kuala Lumpur .0340 .0251 .0290 Malaysia-Mobile .0340 .0251 .0290 Maldives 1.2000 .8847 1.0225 Maldives-Mobile 1.2000 .8847 1.0225 Mali .3985 .2938 .3395 Mali-Mobile .5375 .3963 .4580 Malta .3000 .2212 .2556 Malta-Mobile .3800 .2801 .3238 Marshall Islands .4350 .3207 .3706 Mauritania .8400 .6193 .7157 Mauritius .2400 .1769 .2045 Mexico .0120 .0088 .0102 Mexico-Guadalajara .0120 .0088 .0102 Mexico-Mexico City .0120 .0088 .0102 Mexico-Mobile .0120 .0088 .0102 Mexico-Monterrey .0120 .0088 .0102 Mexico-Satellite .0144 .0106 .0123 Micronesia .8485 .6255 .7230 Moldova .5500 .4055 .4686 Moldova-Mobile .5500 .4055 .4686 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 11 Of 16 Monaco .1500 .1106 .1278 Monaco-Mobile .3910 .2883 .3331 Monaco-Mobile KFOR .5530 .4077 .4712 Mongolia .0296 .0218 .0252 Mongolia-NGN .0296 .0218 .0252 Montenegro .4250 .3133 .3621 Montenegro-Mobile .4750 .3502 .4047 Montenegro-NGN .4250 .3133 .3621 Montserrat .3500 .2580 .2982 Morocco .2000 .1474 .1704 Morocco-Mobile .5500 .4055 .4686 Morocco-NGN .2000 .1474 .1704 Mozambique .1774 .1308 .1512 Mozambique-Mobile .3200 .2359 .2727 Myanmar .2450 .1806 .2088 Namibia .1300 .0958 .1108 Namibia-Mobile .1850 .1364 .1576 Nauru 1.8800 1.3860 1.6018 Nepal .1950 .1438 .1661 Nepal-Mobile .1950 .1438 .1661 Netherland Antilles .2090 .1541 .1781 Netherland Antilles-Mobile .1577 .1163 .1344 Netherland Antilles-NGN .2090 .1541 .1781 Netherland Antilles-St Maarten .1577 .1163 .1344 Netherlands .1253 .0924 .1068 Netherlands-Mobile .0600 .0442 .0511 Netherlands-Mobile Orange .0600 .0442 .0511 Netherlands-NGN .0363 .0268 .0309 New Caledonia .4855 .3579 .4137 New Zealand .0250 .0184 .0213 New Zealand-Mobile .0750 .0553 .0639 Nicaragua .1950 .1438 .1661 Nicaragua-Mobile .2800 .2064 .2386 Niger .5900 .4350 .5027 Niger-Mobile .5900 .4350 .5027 Niger-NGN .5900 .4350 .5027 Nigeria .1700 .1253 .1448 Nigeria-Lagos .1298 .0957 .1106 Nigeria-Mobile .1700 .1253 .1448 Niue 2.8500 2.1011 2.4283 North Korea .8560 .6311 .7293 North Macedonia .2425 .1788 .2066 North Macedonia-Mobile .5500 .4055 .4686 Northern Marianas .0719 .0530 .0613 Norway .0165 .0122 .0141 Norway-Mobile .0300 .0221 .0256 Norway-Mobile Tele2 .0300 .0221 .0256 Norway-Mobile Telenor .0300 .0221 .0256 Norway-NGN .0985 .0726 .0839 Oman .2800 .2064 .2386 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 12 Of 16 Oman-Mobile .3700 .2728 .3153 Pakistan .0560 .0413 .0477 Pakistan-Mobile .0560 .0413 .0477 Pakistan-NGN .0560 .0413 .0477 Palau .4000 .2949 .3408 Palestinian Authority .1997 .1472 .1702 Palestinian Authority-Mobile .2263 .1668 .1928 Panama .0350 .0258 .0298 Panama-Mobile .1800 .1327 .1534 Papua New Guinea 1.4200 1.0469 1.2099 Papua New Guinea-NGN 1.4200 1.0469 1.2099 Paraguay .0700 .0516 .0596 Paraguay-Mobile .1000 .0737 .0852 Peru .0200 .0147 .0170 Peru-Lima .0075 .0055 .0064 Peru-Lima-Mobile .0075 .0055 .0064 Peru-Mobile .0200 .0147 .0170 Peru-Rural .2656 .1958 .2263 Philippines .1525 .1124 .1299 Philippines-Mobile .1525 .1124 .1299 Poland .1540 .1135 .1312 Poland-Mobile .1540 .1135 .1312 Poland-Mobile P4 .1540 .1135 .1312 Poland-NGN .1540 .1135 .1312 Portugal .0320 .0236 .0273 Portugal-Mobile .1540 .1135 .1312 Principe and Sao Tome 2.5460 1.8770 2.1693 Qatar .3000 .2212 .2556 Qatar-Mobile .3000 .2212 .2556 Reunion Island .6504 .4795 .5542 Reunion Island-Mobile .2161 .1593 .1841 Romania .0120 .0088 .0102 Romania-Mobile .0300 .0221 .0256 Russia .1200 .0885 .1022 Russia-Kazakhstan Mobile .1800 .1327 .1534 Russia-Kazakhstan NGN .1800 .1327 .1534 Russia-Mobile .2500 .1843 .2130 Russia-Moscow .0248 .0183 .0211 Rwanda .4240 .3126 .3613 Rwanda-Mobile .4240 .3126 .3613 San Marino .2500 .1843 .2130 San Marino-Mobile .2500 .1843 .2130 Satellite Network 11.6967 8.6232 9.9661 Saudi Arabia .1265 .0933 .1078 Saudi Arabia-Mobile .2150 .1585 .1832 Saudi Arabia-Riyadh .1265 .0933 .1078 Senegal .4515 .3329 .3847 Senegal-Mobile .4515 .3329 .3847 Senegal-NGN .4905 .3616 .4179 Serbia .3200 .2359 .2727 Serbia-Kosovo .3893 .2870 .3317 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 13 Of 16 Serbia-Mobile .4500 .3318 .3834 Seychelles Island 1.1979 .8831 1.0207 Sierra Leone .6900 .5087 .5879 Sierra Leone-Mobile .6900 .5087 .5879 Singapore .0230 .0170 .0196 Singapore-Mobile .0230 .0170 .0196 Sint Maarten .1600 .1180 .1363 Slovakia .0120 .0088 .0102 Slovakia-Mobile .0844 .0622 .0719 Slovenia .2335 .1721 .1990 Slovenia-Mobile .5200 .3834 .4431 Slovenia-Mobile Mobitel .5200 .3834 .4431 Slovenia-Mobile Simobil .5200 .3834 .4431 Slovenia-Mobile Vega .5200 .3834 .4431 Solomon Islands 1.5000 1.1058 1.2781 Somalia .6950 .5124 .5922 South Africa .2945 .2171 .2509 South Africa-Mobile .2150 .1585 .1832 South Africa-NGN .2945 .2171 .2509 South Korea .0200 .0147 .0170 South Korea-Mobile .0450 .0332 .0383 South Sudan .7000 .5161 .5964 Spain .0150 .0111 .0128 Spain-Mobile .0651 .0480 .0555 Spain-Mobile Orange .0651 .0480 .0555 Spain-Mobile Telefonica .0651 .0480 .0555 Spain-Mobile Vodafone .0651 .0480 .0555 Spain-NGN .4000 .2949 .3408 Sri Lanka .2200 .1622 .1874 Sri Lanka-Mobile .2200 .1622 .1874 St. Helena 2.6347 1.9424 2.2449 St. Kitts/Nevis .2502 .1845 .2132 St. Kitts/Nevis-Mobile .2502 .1845 .2132 St. Lucia .2800 .2064 .2386 St. Lucia-Mobile .2800 .2064 .2386 St. Pierre and Miquelon .2959 .2181 .2521 St. Vincent/Grenadines .2100 .1548 .1789 St. Vincent/Grenadines- Mobile .2642 .1948 .2251 Sudan .2900 .2138 .2471 Sudan-Mobile .2900 .2138 .2471 Suriname .3350 .2470 .2854 Suriname-Mobile .3350 .2470 .2854 Sweden .0200 .0147 .0170 Sweden-Mobile .0200 .0147 .0170 Sweden-Mobile Telia .0200 .0147 .0170 Sweden-NGN .0121 .0089 .0103 Switzerland .0200 .0147 .0170 Switzerland-Mobile .0800 .0590 .0682 Switzerland-Mobile Swisscom .0800 .0590 .0682 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 14 Of 16 Switzerland-NGN .0200 .0147 .0170 Switzerland-Zurich .0200 .0147 .0170 Syria .2650 .1954 .2258 Syria-Mobile .3000 .2212 .2556 Taiwan .0280 .0206 .0239 Taiwan-Mobile .1200 .0885 .1022 Tajikistan .1800 .1327 .1534 Tanzania .4292 .3164 .3657 Tanzania-Mobile .4292 .3164 .3657 Thailand .0515 .0380 .0439 Thailand-Mobile .0515 .0380 .0439 Timor Leste .4659 .3435 .3970 Togo .4200 .3096 .3579 Togo-Mobile .4200 .3096 .3579 Tokelau 1.9300 1.4229 1.6444 Tonga 1.2500 .9215 1.0651 Trinidad and Tobago .1975 .1456 .1683 Trinidad and Tobago-Mobile .1975 .1456 .1683 Tunisia .9438 .6958 .8042 Tunisia-Mobile .9438 .6958 .8042 Turkey .0505 .0372 .0430 Turkey-Istanbul .0505 .0372 .0430 Turkey-Mobile .2185 .1611 .1862 Turkey-Mobile Turkcell .2185 .1611 .1862 Turkey-Mobile Vodafone .2185 .1611 .1862 Turkey-North Cyprus .0505 .0372 .0430 Turkey-North Cyprus Mobile .2185 .1611 .1862 Turkmenistan .1925 .1419 .1640 Turks and Caicos .2478 .1827 .2111 Turks and Caicos-Mobile .2478 .1827 .2111 Tuvalu 2.1175 1.5611 1.8042 Uganda .3872 .2855 .3299 Uganda-Mobile .3872 .2855 .3299 UK .0036 .0027 .0031 UK-Freephone .0036 .0027 .0031 UK-London .0036 .0027 .0031 UK-Mobile .1934 .1426 .1648 UK-Mobile H3G .0133 .0098 .0113 UK-Mobile O2 .0133 .0098 .0113 UK-Mobile Orange .0133 .0098 .0113 UK-Mobile T-Mobile .0133 .0098 .0113 UK-Mobile Vodafone .0133 .0098 .0113 UK-NGN .2662 .1963 .2268 UK-NGN 84 .2662 .1963 .2268 UK-NGN 845 .2662 .1963 .2268 UK-NGN 870 .2662 .1963 .2268 UK-VoIP and Multimedia .0700 .0516 .0596 UK-Wide .0314 .0231 .0268 Ukraine .2950 .2175 .2514 Ukraine-Mobile .2950 .2175 .2514 United Arab Emirates .2400 .1769 .2045 Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 15 Of 16 United Arab Emirates-Dubai .2400 .1769 .2045 United Arab Emirates-Mobile .2400 .1769 .2045 Uruguay .0800 .0590 .0682 Uruguay-Mobile .2100 .1548 .1789 US Virgin Islands .0145 .0107 .0124 USA .0125 .0092 .0107 USA-Alaska .0165 .0122 .0141 USA-Hawaii .0150 .0111 .0128 USA-Puerto Rico .0150 .0111 .0128 Uzbekistan .1162 .0857 .0990 Uzbekistan-Mobile .1162 .0857 .0990 Vanuatu 1.8150 1.3381 1.5465 Vatican City .0225 .0166 .0192 Venezuela .0250 .0184 .0213 Venezuela-Caracas .0250 .0184 .0213 Venezuela-Maracaibo .0250 .0184 .0213 Venezuela-Mobile .1445 .1065 .1231 Venezuela-Valencia .0250 .0184 .0213 Vietnam .0850 .0627 .0724 Vietnam-Mobile .0850 .0627 .0724 Wallis and Futuna Islands 1.7692 1.3043 1.5074 Western Samoa 2.2500 1.6588 1.9171 Yemen .2065 .1522 .1759 Yemen-Mobile .2065 .1522 .1759 Zambia .4375 .3225 .3728 Zambia-Mobile .4840 .3568 .4124 Zimbabwe .2487 .1833 .2119 Zimbabwe-Mobile .4800 .3539 .4090 Terms and Conditions Governing This Order 1."Lumen" is defined for purposes of this Order as CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities providing Services under this Order. The Lumen entity providing Services is identified on the invoice. This confidential Order may not be disclosed to third parties and is non-binding until accepted by Lumen, as set forth in section 4. Customer places this Order by signing or otherwise acknowledging (in a manner acceptable to Lumen) this document and returning it to Lumen. Pricing is valid for 90 calendar days from the date indicated unless otherwise specified. 2.Prior to installation, Lumen may notify Customer in writing (including by e-mail) of price increases due to off-net vendors or increased construction costs. Customer has 5 business days following notice to cancel this Order without liability; or otherwise, Customer is deemed to accept the increase. 3.If a generic demarcation point (such as a street address) is provided, the demarcation point for on-net services will be Lumen's Minimum Point of Entry (MPOE) at such location (as determined by Lumen). Off-net demarcation points will be the off-net vendor's MPOE. If this Order identifies aspects of services that are procured by Customer directly from third parties, Lumen is not liable for such services. 4.The Services are subject to Lumen's standard Master Service Agreement and Service Schedule(s), copies of which are available at : https://.lumen.com/en- us/about/legal/business-customer-terms-conditions.html or upon request,unless Customer has executed a service agreement with Lumen or one of its affiliates applicable to the Services on this Order. In that case, the most recent service agreement will apply to the extent not inconsistent with this Order and the current Service Schedule(s) will apply and is/are specifically incorporated into the applicable agreement by this reference. Notwithstanding to the contrary, Lumen will notify Customer of acceptance of requested Service in this Order by delivering (in writing or electronically) the date by which Lumen will install Service (the "Customer Commit Date"), bydelivering the Service, or by the manner described in a Service Schedule. Lumen will deliver a written or electronic notice that the Service is provisioned, at which time billing will commence. At the expiration of the Service Term,Service will continue month-to-month at the existing rates, subject to adjustment by Lumen on 30 day's written notice. If the service agreement or applicable service specific terms do not include cancellation or early termination charges and if Customer cancels or terminates Service for any reason other than Lumen's uncured default or if Lumen cancels or terminates for cause, then Customer will pay Lumen's standard cancellation or early termination liability charges in Lumen's standard Master Service Agreement. Voice Rates prepared for FRANKLIN COUNTY - PA- Quote# 12914196 16 Of 16 5.Neither party will be liable for any damages for lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of data or cost of purchasing replacement service, or any indirect, incidental, special, consequential,exemplary or punitive damages arising out of the performance or failure to perform under this Order. Customer's sole remedies for any nonperformance, outages, failures to deliver or defects in Service are contained in the service levels applicable to the affected Service. 6.Transport services ordered from Lumen will be treated as interstate for regulatory purposes except as otherwise agreed to in writing. 7.Charges for certain Services are subject to (a) a monthly property tax surcharge and (b) a monthly cost recovery fee per month to reimburse Lumen for various governmental taxes and surcharges. Such charges are subject to change by Lumen and will be applied regardless of whether Customer has delivered a valid tax exemption certificate. For additional details on taxes and surcharges that are assessed, visit www.lumen.com/taxes. 8.Unless otherwise set forth in a Service Attachment, Customer will pay Lumen's standard ancillary charges for expedites and additional activities, features, or options as set forth in the Ancillary Fee Schedule, available at www.lumen.com/ancillary-fees. If Lumen cannot complete installation due to Customer delay or inaction, Lumen may begin charging Customer and Customer will pay such charges. 9.For colocation, data center and/or hosting services, pre-arranged escorted access may be required at certain locations, and cross connect services are subject to whether facilities are available at the particular location to complete the connection. 10.For Internet Services provided in countries where Lumen does not currently hold a license to provide such Services, Customer consents and appoints Lumen as its agent to procure the services of third-party carriers. 11.If your network service utilizes TDM technologies, then the following applies: (a) During the Service Term and on 60 days’ prior written notice, Lumen may re-provision Customer's off-net TDM Services (“Service Re-provision”). If Customer objects to the Service Re-provision, Customer may terminate the affected service by notifying Lumen in writing within 30 days of the date of the Service Re-provision notification and (b) During the Service Term, Lumen may increase rates for off-net TDM services. Lumen will provide Customer 60 days' prior written notice before implementing the increase ("Rerate Notice"). If Customer objects to the increase, Customer must notify Lumen in writing within 30 days of the date of the Rerate Notice whether Customer will (i) receive the affected service on a month-to-month basis or (ii) terminate the affected service, subject to early termination liability charges. Under subsection (ii),Customer's requested disconnect date must be within 90 days of the Rerate Notice. If Customer does not respond to the Rerate Notice, the affected service will continue to be provided at the increased rates set forth in the Rerate Notice. 911 ACKNOWLEDGEMENT BY SIGNING THIS ORDER, I ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE “ACCESS TO EMERGENCY RESPONSE SERVICES” SECTION CONTAINED IN THE APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE ATTACHED TO THE LUMEN OR CENTURYLINK MASTER SERVICE AGREEMENT OR, THE “911 EMERGENCY SERVICE” SECTION OR “EMERGENCY CALLING CAPABILITY” SECTION CONTAINED IN THE APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE ATTACHED TO AN AFFILIATE AGREEMENT, OR IN THE “ACCESS TO EMERGENCY RESPONSE SERVICES” SECTION OF THE TERMS AND CONDITIONS IN THE APPLICABLE STANDARD SERVICE EXHIBIT/SERVICE SCHEDULE IF I HAVE NOT EXECUTED A LUMEN OR CENTURYLINK MASTER SERVICE AGREEMENT OR AN AFFILIATE AGREEMENT WITH AN APPLICABLE SERVICE EXHIBIT/SERVICE SCHEDULE. I FURTHER ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE DISCLOSURE OF LIMITATIONS SET FORTH IN THE EMERGENCY SERVICES ADVISORY AVAILABLE AT http://www.centurylink.com/legal/HVIQSIP/911advisory.pdf. Declarations and Signatures By signing below, the Customer agrees that the above rates shall apply to the applicable Services and are hereby incorporated into the Customer's Agreement with Lumen. Customer Signature: {{_es_signer_signature }} Name: {{_es_signer_fullname }} Title:{{_es_signer_title }} Date:{{_es_signer_date }}