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HomeMy WebLinkAboutGrants/CJAB - Pennsylvania Commission on Crime and DelinquencyAGREEMENT In Accordance with OMB Uniform Guidance, this Agreement is a Contract and Provider is a Contractor. THIS AGREEMENT made and entered into this 10th day of June 2026 by and between the COUNTY OF FRANKLIN, a fourth-class county organized and existing under the laws of the Commonwealth of Pennsylvania, with a principal address of 272 North Second Street, Chambersburg, Pennsylvania, 17201 (hereinafter the “COUNTY”) and (hereinafter “CONTRACTOR”) Level Up 911, hereinafter referred to as “PROVIDER,” having its principal office at 4075 Milton Bedford Pike, Milton, Kentucky 40045. WHEREAS, the COUNTY desires Level Up 911 to provide 911 Dispatcher Training; and WHEREAS, CONTRACTOR is desirous of providing the SERVICES to the COUNTY in accordance with the terms and conditions of this AGREEMENT (hereinafter “AGREEMENT”); and WHEREAS, the Board of Commissioners of Franklin County by majority vote at a regularly scheduled meeting, approved CONTRACTOR to provide the SERVICES. NOW THEREFORE, in consideration of the foregoing, the parties hereto agree as follows: 1.RECITALS The above recitals are incorporated herein by reference thereto and made a part of this AGREEMENT. 2.TERM The term of this AGREEMENT shall be for the fiscal year starting June 10, 2026, and ending September 30, 2027. 3.SCOPE OF SERVICES The CONTRACTOR’s responsibility under this AGREEMENT is to provide SERVICES pursuant to this Agreement and Attachment A which have been incorporated as though set forth fully herein. All of the work, terms and conditions of the Request for Proposal for the Franklin County 911 Training (the “Request for Proposal”) and CONTRACTOR’s response thereto are incorporated by reference as if set forth herein at length, and shall be included in the SERVICES. COUNTY shall provide all information and approvals required by CONTRACTOR in a manner that is timely and that will not unnecessarily delay the approval process. 5. TERMS OF PAYMENT TO CONTRACTOR A.The SERVICES provided by CONTRACTOR shall not exceed $25,500.00. B.Invoices will be submitted to the County upon completion of each event and shall be considered past due if not paid within forty-five (45) days of the invoice date. If payment is not made by the County within forty-five (45) days of the invoice date, the COUNTY shall pay as interest an additional charge of at the legal rate as set in the Commonwealth of Pennsylvania, of the past due amount. Payment thereafter shall first be applied to the accrued interest and then to the unpaid principal. If the County objects to any portion of an invoice, the County shall so notify the CONTRACTOR in writing within twenty (20) days of receipt of the invoice. The County shall identify the specific cause of the disagreement and shall pay when due that portion of the invoice not in dispute. 6. GENERAL STANDARDS A.The CONTRACTOR shall perform all SERVICES in accordance with the general accepted standards and practices used in the profession. The CONTRACTOR shall render diligently and competently all SERVICES, with due consideration given to applicable laws and regulations. The enumeration of specific duties and obligations to be performed by the CONTRACTOR hereunder shall not be construed to limit the general ethical requirements in the undertakings of the CONTRACTOR. B.The COUNTY shall not be responsible for discovering deficiencies in the accuracy of the CONTRACTOR’s work. The CONTRACTOR shall cause to be corrected, at no expense to the COUNTY, any deficiencies in the accuracy of the CONTRACTOR’s work, except to the extent any such deficiencies are due to deficiencies in information or services provided by the COUNTY, its employees, consultants, agents or representatives, or other persons or entities not under the control of the CONTRACTOR, unless such deficiencies should have been reasonably known to the CONTRACTOR when acting with reasonable care and due diligence. Furthermore, the CONTRACTOR shall correct, at no expense to the COUNTY, any and all defects in SERVICES resulting from the negligence of the CONTRACTOR. The COUNTY shall within a reasonable timeframe notify the CONTRACTOR in writing of any 4. COUNTY RESPONSIBILITIES 7. INFORMATION / ASSISTANCE PROVIDED BY COUNTY COUNTY will provide the following information and assistance to the CONTRACTOR: A.The COUNTY will designate a person to act as its representative with respect to the SERVICES to be rendered under this AGREEMENT. Such person shall have complete authority to transmit instructions and receive information pertaining to CONTRACTOR’s SERVICES. 8. SCHEDULE / TIME FOR PERFORMANCE OF SERVICES CONTRACTOR and the COUNTY shall mutually establish the schedule of SERVICES. 9. REQUIRED REPORTS The CONTRACTOR shall submit such reports as required by the County. All indirect and direct costs incurred to comply with this request shall be the responsibility of the Service Provider. The CONTRACTOR agrees to make available at the Office of the CONTRACTOR at all reasonable times during the term of this agreement, and the period set forth in the paragraph below, any of the records for inspection, audit or reproduction by any authorized representative of the County, the Secretary of Public Welfare, or the Auditor General. The CONTRACTOR agrees to maintain program records required by the County and agrees that a program and facilities review, including meetings with consumers, review of service records, review of service policy and procedural issuances, review of staffing ratios and job descriptions, and meetings with any staff directly or indirectly involved in the provision of services may be conducted at any reasonable time by County, State, or Federal personnel and other persons duly authorized by the County. defects which the COUNTY believes are attributable to the negligence of the CONTRACTOR after discovery of the same. C.CONTRACTOR further agrees to be bound by all of the terms and conditions set forth in the PCCD Applicant’s Manual and Grant Award Notification, both of which are incorporated by reference and attached hereto as Attachment C. CONTRACTOR specifically acknowledges and agrees to the Special Conditions set forth the Grant Award Notification Number 47158 and agrees to be bound thereby. 10. FINANCIAL RECORDS The CONTRACTOR shall maintain books, records, documents, accounting procedures and other practices and evidence (all hereinafter referred to as “records”) sufficient to reflect properly all direct and indirect costs of whatever nature claimed to have been incurred pursuant to the performance of this agreement. The financial records shall be subject to inspection and audit by the County and other duly authorized persons. The examination of any records of the CONTRACTOR involving transactions related to funds given pursuant to this agreement may take place during the agreement period and until the expiration of five (5) years from the time of termination or cancellation of the contract. The CONTRACTOR, being bound by all applicable State and Federal regulations, hereby expressly agrees to indemnify and hold the County harmless against all costs, demands, claims, causes of action or otherwise (including reasonable attorneys’ fees and court costs) related to all audit exceptions arising from the CONTRACTOR’S performance under the contract. This indemnification shall be in addition to and not in place of any indemnification provided in Section 13 hereunder. 11. CONFIDENTIALITY The CONTRACTOR and its sub-CONTRACTORs ensure the confidentiality of records, names and identities, except as disclosure is permitted by law, for clients serviced by this contract. The CONTRACTOR and its sub-CONTRACTORs shall ensure the security of all client records and shall assure compliance with all regulations and statutes concerning the retention of said records. The parties expressly acknowledge and agree that this Agreement, including all of the terms contained therein, is not confidential and is subject to the Pennsylvania Right to Know Law. 12. INDEPENDENT CONTRACTORS Any SERVICES provided by the CONTRACTOR or its consultants under this AGREEMENT are provided as independent contractors. Nothing in this AGREEMENT shall be considered to create the relationship of employer and employee between the parties. All persons engaged in any of the SERVICES performed pursuant to this AGREEMENT shall at all times and places be subject to the CONTRACTOR’s sole The CONTRACTOR shall preserve and make available its records for a period of five (5) years from the date of final payment under this agreement. promise, agreement, or representation unless expressly provided written agreement to do so. 13. TERMINATION A.The COUNTY shall have the right to terminate this AGREEMENT at any time and for any reason including for convenience, which termination shall be effective upon the COUNTY providing written notice to the CONTRACTOR. In the event that the COUNTY elects to terminate this AGREEMENT prior to CONTRACTOR’s performance of the SERVICES required hereunder the CONTRACTOR shall be compensated for all SERVICES satisfactorily completed in an amount proportionate to services actually provided by CONTRACTOR. B.The CONTRACTOR shall have the right to terminate this AGREEMENT in the event of substantial failure of COUNTY to perform in accordance with the terms hereof through no fault of the CONTRACTOR. As a condition precedent to the CONTRACTOR’s ability to terminate the AGREEMENT, the CONTRACTOR shall have provided the COUNTY with written notice of the delinquency and provided the COUNTY with thirty (30) days in which to cure the delinquency. If the CONTRACTOR terminates the AGREEMENT after meeting all conditions precedent, the CONTRACTOR shall be compensated for all SERVICES satisfactorily completed in an amount proportionate to the SERVICES actually provided by CONTRACTOR. 13. INDEMNIFICATION A. The CONTRACTOR shall release, hold harmless, and indemnify the COUNTY, its Commissioners, officers, elected officials, agents, representatives, and employees from and against all damages, costs, causes of action, claims, assessments and expenses (including reasonable attorneys’ fees and court costs) arising from or related to the negligent acts, errors, or omissions of the CONTRACTOR, its employees, consultants, agents, servants, and/or anyone acting under the CONTRACTOR’s control and/or the CONTRACTOR’s direction, in the performance of the requirements of this AGREEMENT, regardless of the nature of the legal theory. The CONTRACTOR shall defend any lawsuit commenced against the COUNTY and shall pay any judgments and costs connected therewith. direction, supervision, and control. The CONTRACTOR shall exercise control over the means and manner in which it, its employees, and consultants perform the SERVICES. The CONTRACTOR does not have the power or authority to bind the COUNTY in any CONTRACTOR shall provide the COUNTY in a form reasonably acceptable to the Risk Manager and County Solicitor, evidence that it has obtained and maintains in full force and effect during the term of this AGREEMENT the insurance coverages set forth in Paragraph 18 of the Request for Proposal, which is incorporated herein by reference. The COUNTY shall be provided ten (10) days advance written notice of any cancellation of the required insurances. 15. FORCE MAJEURE The COUNTY, and the CONTRACTOR shall not be held responsible for any delay, default, or nonperformance directly caused by an act of God, unforeseen adverse weather events, accident, labor strike, fire, explosion, riot, war, rebellion, terrorist activity, sabotage, flood, epidemic, act of federal or state government, labor, material, equipment, or supply shortage. 16. REMEDIES No remedy herein conferred upon any party is exclusive of any other remedy, and each and every remedy shall be cumulative and shall be in addition to every other remedy given hereunder or provided by law, equity, statute, or otherwise. No single or partial exercise by any party of any right, power, or remedy hereunder shall preclude any other exercise or further exercise thereof. 17. ENFORCEMENT COSTS If an action at law or in equity is necessary to enforce or interpret the terms of this Agreement, the prevailing party shall be entitled to recover, in addition to any other relief, reasonable attorneys' fees, costs and disbursements. 18. NOTICES Any notices required to be given in accordance with this AGREEMENT shall be in writing and delivered to the parties by certified mail or personal delivery or acceptable overnight courier service. Notice that is mailed shall be sent to the following addresses: If to the COUNTY: The County of Franklin, Pennsylvania 272 North Second Street Chambersburg, PA 17201 Attention: Cori Seilhamer 14. INSURANCE Prior to and during the performance of any SERVICES covered by this AGREEMENT, Franklin County Solicitor 272 North Second Street Chambersburg, PA 17201 If to the CONTRACTOR: Level Up 911 4075 Milton Bedford Pike Milton, Kentucky 40045 21. APPLICABLE LAW / VENUE This AGREEMENT shall be construed and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, and in the event of dispute the venue of any action brought hereunder shall be in Court of Common Pleas for the Thirty-Ninth Judicial District of Pennsylvania-Franklin County Branch. 23. NON-DISCRIMINATION The CONTRACTOR shall not discriminate against any employee, applicant for employment, or any person seeking the SERVICES of the CONTRACTOR to be provided under this AGREEMENT on the basis of race, color, religion, creed, sex, age, national origin, marital status, or presence of any sensory, mental, or physical handicap. 24. MISCELLANEOUS This Agreement is non-exclusive and CONTRACTOR may contract with other agencies to provide their services. CONTRACTOR shall retain the right to sell, lease, sublicense or distribute their software to any person, firm or entity. 25. PROPRIETARY AND CONFIDENTIAL INFORMATION All written information submitted by COUNTY to CONTRACTOR will be safeguarded by CONTRACTOR to the same extent as CONTRACTOR safeguards like information relating to its own business. CONTRACTOR acknowledges that any information obtained regarding the operation of COUNTY’s business, its products, services or policies shall not be revealed or disclosed to any person, company or entity without the express written permission of COUNTY. (CONTRACTOR will maintain any drug and alcohol client information received from COUNTY or any of its agents in accordance with all federal and state laws and regulations.) Email: caseilhamer@franklincountypa.gov With Copy to: of the other party hereto. The provisions of this Section shall survive the completion or termination of this AGREEMENT for any reason and shall remain enforceable between the parties. 26. ENTIRE AGREEMENT / AMENDMENTS This AGREEMENT contains the entire AGREEMENT between the parties and no other agreements, oral or otherwise, regarding the subject matter of this AGREEMENT, shall be deemed to exist or bind any of the parties. This AGREEMENT cannot be modified, except by a written document signed by the parties hereto. BOARD OF COMMISSIONERS’ approval at a public meeting shall be required to amend this AGREEMENT unless otherwise delegated to its designees. 27. SEVERABILITY If any term, provision, covenant, or condition of this AGREEMENT is held by a court of competitive jurisdiction to be invalid, void or unenforceable, the remainder of the provisions hereof shall remain in full force and effect and shall in no way be affected, impaired, or invalidated as a result of such decision. 28. CAPTIONS The captions used herein are for convenience only and are not a part of this AGREEMENT and do not in any way limit or amplify the terms and provisions hereof. 29. NO OFFER This AGREEMENT does not constitute an offer and shall not be binding on the parties unless and until executed by both parties. 30. USE OF HEADINGS The use of headings within this AGREEMENT are for ease of reference and convenience only and shall not be used or construed to limit or enlarge the interpretation of the language hereof or the enforcement of this AGREEMENT. 31. EFFECTIVE DATE As used herein, the “Effective Date” shall mean the later of the COUNTY execution date and the CONTRACTOR execution date, each of which is set forth on the signature page hereof. 25. ASSIGNMENT This AGREEMENT (including, without limitation, any rights under or interest in this AGREEMENT) shall not be assigned by either party without the express written consent CONTRACTOR: SIGNATURE: _____________________________ NAME: ___________________________________ TITLE: ___________________________________ DATE: ___________________________________ ATTEST: COUNTY OF FRANKLIN: __________ Carrie Gray Dean A. Horst County Administrator Chairman, Board of Commissioners __________________________________ John T. Flannery, Commissioner __________________________________ Robert G. Ziobrowski, Commissioner IN WITNESS WHEREOF, the parties have caused this AGREEMENT to be executed on the dates written below. Jason Long (Jun 1, 2026 17:36:59 EDT) Jason Long CEO 06/01/2026 Exhibit A PENNSYLVANIA COMMISSION ON CRIME AND DELINQUENCY PROJECT MODIFICATION REQUEST Main Summary Grant Number: 2024-BC-LS-47158 Amendment Number: 1 Grantee: Franklin County Commissioners Created Date: 5/29/2026 County: Franklin Award Date: 12/10/2025 Project Title: Franklin County CIT and 911 Training Approved Project Period: From: 1/1/2026 To: 9/30/2027 Modified Project Period: From: 1/1/2026 To: 9/30/2027 Total Approved Budget by FUND SOURCE: a. Current Grant Budget b. Requested Grant Budget c. Net Change Plus (minus) Dollar Amounts Federal 184,475.00 184,475.00 0.00 State 0.00 0.00 0.00 Project Income 0.00 0.00 0.00 Interest 0.00 0.00 0.00 State Match 0.00 0.00 0.00 Cash Match (New Approp.)0.00 0.00 0.00 In-Kind Match 0.00 0.00 0.00 Project Income Match 0.00 0.00 0.00 TOTAL 184,475.00 184,475.00 0.00 Budgetary Information a. Current Grant Budget b. Requested Grant Budget c. Net Change Plus (minus) Dollar Amounts Personnel 0.00 0.00 0.00 Employee Benefits 0.00 0.00 0.00 Travel (Including Training)4,200.00 4,200.00 0.00 Equipment 0.00 0.00 0.00 Supplies & Operating Expenses 3,275.00 3,275.00 0.00 Consultants 177,000.00 177,000.00 0.00 Construction 0.00 0.00 0.00 Other 0.00 0.00 0.00 TOTAL 184,475.00 184,475.00 0.00 Submitted By: Name Date FOR PCCD USE ONLY Recommendation: Mrs Jessie Hoffmaster Approve 5/29/2026 Ms. Melissa Loh Approve 5/29/2026 Program Staff Approval Date Fiscal Staff Approval Date Ms. Jennifer Bowser Approve 6/1/2026 Mrs. Sheri Stein Approve 6/1/2026 Program Manager Approval Date Fiscal Manager Approval Date 3600023510Page 1 of 10 ATTACHMENT A Explanation or Justification of Requested Modification: Creating project modification to enter performance indicators. GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 2 of 10 Recipient Agency: Franklin County Commissioners BY CATEGORY YEAR 1 YEAR 2 TOTAL PERSONNEL 0.00 0.00 0.00 EMPLOYEE BENEFITS 0.00 0.00 0.00 TRAVEL (INCLUDING TRAINING) 2,380.00 1,820.00 4,200.00 EQUIPMENT 0.00 0.00 0.00 SUPPLIES & OPERATING EXPENSES 1,825.00 1,450.00 3,275.00 CONSULTANTS 101,142.00 75,858.00 177,000.00 CONSTRUCTION 0.00 0.00 0.00 OTHER 0.00 0.00 0.00 Total:105,347.00 79,128.00 184,475.00 Applicant Agency: Franklin County Commissioners BY SOURCE YEAR 1 YEAR 2 TOTAL FEDERAL 105,347.00 79,128.00 184,475.00 STATE 0.00 0.00 0.00 PROJECT INCOME 0.00 0.00 0.00 INTEREST 0.00 0.00 0.00 STATE MATCH 0.00 0.00 0.00 CASH MATCH (NEW APPROP.)0.00 0.00 0.00 IN-KIND MATCH 0.00 0.00 0.00 PROJECT INCOME MATCH 0.00 0.00 0.00 Total:105,347.00 79,128.00 184,475.00 BUDGET DETAILS Agency Recipient Budgets A.AGENCY BUDGETS BY RECIPIENT AGENCY YEAR 1 YEAR 2 TOTAL Franklin County Commissioners 105,347.00 79,128.00 184,475.00 Total:105,347.00 79,128.00 184,475.00 GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 3 of 10 BUDGET DETAILS A.AGENCY BUDGETS Line Item Details for: Franklin County Commissioners YEAR 1 TRAVEL (INCLUDING TRAINING) Justification: 8/22/2025 Update: --------------------- Adding budget lines for local travel for the Project Director. Estimated at $200/month x 21 months. Using standard Federal rate of $0.70 for mileage reimbursement. Local travel funds are requested to support the Project Director’s responsibilities in managing and coordinating all project activities across Franklin and Fulton Counties, including travel to municipal police departments, county human services offices, 911 centers, EMS agencies, and designated training venues. These routine trips are essential for conducting outreach, supporting participant recruitment, meeting with community partners, overseeing training logistics, and conducting site visits to ensure fidelity of implementation throughout the region. The requested $4,200 is based on an allocation of $200 per month for 21 months, reflecting the anticipated frequency of in-county travel required to fulfill project duties. This amount covers mileage and related costs as the Project Director travels between locations such as Chambersburg, Waynesboro, Greencastle, Mercersburg, Shippensburg, McConnellsburg, and other community sites engaged in the Byrne SCIP initiative. Reimbursement will follow county policies and IRS mileage standards. This travel is essential to maintaining strong operational coordination, strengthening cross-agency communication, and ensuring high-quality delivery of training and support services across both counties. COST Purpose of Travel:Recruitment for Training Location:Franklin & Surrounding Counties Item:Mileage Mileage # Miles 34 x # Trips 100 x Rate 0.700 2,380.00 Travel (Including Training) - Year 1 Total:2,380.00 GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 4 of 10 BUDGET DETAILS A.AGENCY BUDGETS Line Item Details for: Franklin County Commissioners SUPPLIES & OPERATING EXPENSES Justification: 8/22/2025 Update: ------------------------ Adding budget lines for supplies and printing expenses for the Project Director. The supplies line can include any general supplies that goes along with the training material. This includes but is not limited to: folders, binders, papers, pens, etc. Printing costs for the proposed project consist of paper, ink, and any needed binding supplies required for the printing and use of recruitment flyers, training manuals, handouts, and evaluation tools for participants. COST Supply Item:Office Supplies Unit Cost Per Item Quantity % Applied To Grant 32.50 10.00 100.00 325.00 Supply Item:Printing Costs Unit Cost Per Item Quantity % Applied To Grant 125.00 12.00 100.00 1,500.00 Supplies & Operating Expenses - Year 1 Total:1,825.00 CONSULTANTS - CONSULTANT Justification: 8/22/2025 Update: ---------------- Adding budget lines for two consultants. Justifications for each consultant are below: 12/1/2025 Update: ----------------------- Removing vendor specific details from consultant lines. Each vendor will be chosen through the RFP process, but the core requirements remain the same. Justification - Training Facilitation ------------------------------------------------------- Franklin/Fulton County MH/IDD/EI will contract with an agency to serve as the primary training and technical assistance provider for the project, delivering a comprehensive, evidence-informed training model designed to strengthen crisis response capacity across Franklin and Fulton Counties. Franklin/Fulton County MH/IDD/EI will contract with an agency to deploy a team of four licensed and highly experienced trainers, seeking a staff containing licensed clinical social workers and experienced trainers to implement a structured training plan aligned with Byrne SCIP goals. Over the 21-month project period, the contracted agency will facilitate six three-month training cycles that include (a) one-day de- escalation training for law enforcement, EMS, and other first responders; (b) three-day train-the-trainer sessions to build local sustainability and expand regional training capacity; (c) ongoing coaching and follow-up consultation for newly trained local instructors; and (d) collection and analysis of pre- and post-training assessment tools, used to measure knowledge gains, skill development, and overall movement toward project performance benchmarks. The contracted agency will also provide technical assistance to county leadership and partner agencies, ensuring that training content, delivery, and evaluation are fully aligned with project objectives, community needs, and evidence-based crisis intervention practices. This includes consultation on implementation challenges, data interpretation, and long-term sustainability planning. Costs associated with the contracted agency reflect the professional expertise of the training team (composed, ideally, of four staff GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 5 of 10 BUDGET DETAILS A.AGENCY BUDGETS Line Item Details for: Franklin County Commissioners members), preparation and delivery of all training content, assessment administration, curriculum materials, coordination time, and staff hours necessary to support high-quality implementation across all six training cycles. The agency’s involvement is essential to equipping local responders with the skills required to recognize behavioral health challenges, apply effective de-escalation techniques, and reduce the likelihood of adverse outcomes during crisis encounters. Justification - Critical Responder Training: ------------------------------------------------- Franklin/Fulton County MH/IDD/EI will contract with an agency to provide specialized, advanced training to enhance crisis response capabilities among 911 telecommunicators, law enforcement officers, and EMS personnel across Franklin and Fulton Counties. This training is designed to address high-risk, low-frequency situations—particularly deadly calls, fatal encounter dynamics, and complex communication challenges that frontline responders routinely face. Over the 21-month project period, the contracted agency will deliver three two-day training sessions, strategically scheduled during Cycles 1, 3, and 5 to align with the broader training structure and ensure repeated opportunities for agencies to participate. The training curriculum incorporates scenario-based instruction, call-analysis modules, and skill-building exercises grounded in national best practices for emergency communications, officer safety, situational awareness, and crisis decision-making. In contracting with an agency to provide these services, Franklin/Fulton County MH/IDD/EI will seek professional instructors to bring specialized expertise in emergency telecommunications, tactical communication, and crisis response. Their instruction will help personnel (a) improve call-taking accuracy and responder coordination during high-stakes incidents, (b) strengthen communication strategies for volatile or rapidly escalating situations, (c) recognize behavioral and mental health indicators during emergency calls, and (d) apply de-escalation principles within the constraints and realities of emergency dispatch and field operations. Funded costs include instructor time, curriculum development and updates, delivery of all three training sessions, instructional materials, and post-training support as needed to reinforce skill acquisition and operational integration. Training from the contracted agency will strengthen the region’s capacity to manage high-risk encounters safely and effectively, contributing directly to the project’s overarching goals of reducing harm, improving crisis outcomes, and enhancing public safety across Franklin and Fulton Counties COST Name / Position:TBD Service Provided:Critical Responder Training Cost per Duration 14,571.00 (Flat Fee) -- 14,571.00 Name / Position:TBD Service Provided:Training Facilitation Cost per Duration 86,571.00 (Flat Fee) -- 86,571.00 Consultants - Consultant - Year 1 Total:101,142.00 YEAR 1 TOTAL: 105,347.00 GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 6 of 10 BUDGET DETAILS A.AGENCY BUDGETS Line Item Details for: Franklin County Commissioners YEAR 2 TRAVEL (INCLUDING TRAINING) Justification: 8/22/2025 Update: --------------------- Adding budget lines for local travel for the Project Director. Estimated at $200/month x 21 months. Using standard Federal rate of $0.70 for mileage reimbursement. Local travel funds are requested to support the Project Director’s responsibilities in managing and coordinating all project activities across Franklin and Fulton Counties, including travel to municipal police departments, county human services offices, 911 centers, EMS agencies, and designated training venues. These routine trips are essential for conducting outreach, supporting participant recruitment, meeting with community partners, overseeing training logistics, and conducting site visits to ensure fidelity of implementation throughout the region. The requested $4,200 is based on an allocation of $200 per month for 21 months, reflecting the anticipated frequency of in-county travel required to fulfill project duties. This amount covers mileage and related costs as the Project Director travels between locations such as Chambersburg, Waynesboro, Greencastle, Mercersburg, Shippensburg, McConnellsburg, and other community sites engaged in the Byrne SCIP initiative. Reimbursement will follow county policies and IRS mileage standards. This travel is essential to maintaining strong operational coordination, strengthening cross-agency communication, and ensuring high-quality delivery of training and support services across both counties. COST Purpose of Travel:Recruitment for Training Location:Franklin & Surrounding Counties Item:Mileage Mileage # Miles 26 x # Trips 100 x Rate 0.700 1,820.00 Travel (Including Training) - Year 2 Total:1,820.00 GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 7 of 10 BUDGET DETAILS A.AGENCY BUDGETS Line Item Details for: Franklin County Commissioners SUPPLIES & OPERATING EXPENSES Justification: 8/22/2025 Update: ------------------------ Adding budget lines for supplies and printing expenses for the Project Director. The supplies line can include any general supplies that goes along with the training material. This includes but is not limited to: folders, binders, papers, pens, etc. Printing costs for the proposed project consist of paper, ink, and any needed binding supplies required for the printing and use of recruitment flyers, training manuals, handouts, and evaluation tools for participants. COST Supply Item:Office Supplies Unit Cost Per Item Quantity % Applied To Grant 32.50 10.00 100.00 325.00 Supply Item:Printing Costs Unit Cost Per Item Quantity % Applied To Grant 125.00 9.00 100.00 1,125.00 Supplies & Operating Expenses - Year 2 Total:1,450.00 CONSULTANTS - CONSULTANT Justification: 8/22/2025 Update: ---------------- Adding budget lines for two consultants. Justifications for each consultant are below: 12/1/2025 Update: ----------------------- Removing vendor specific details from consultant lines. Each vendor will be chosen through the RFP process, but the core requirements remain the same. Justification - Training Facilitation ------------------------------------------------------- Franklin/Fulton County MH/IDD/EI will contract with an agency to serve as the primary training and technical assistance provider for the project, delivering a comprehensive, evidence-informed training model designed to strengthen crisis response capacity across Franklin and Fulton Counties. Franklin/Fulton County MH/IDD/EI will contract with an agency to deploy a team of four licensed and highly experienced trainers, seeking a staff containing licensed clinical social workers and experienced trainers to implement a structured training plan aligned with Byrne SCIP goals. Over the 21-month project period, the contracted agency will facilitate six three-month training cycles that include (a) one-day de- escalation training for law enforcement, EMS, and other first responders; (b) three-day train-the-trainer sessions to build local sustainability and expand regional training capacity; (c) ongoing coaching and follow-up consultation for newly trained local instructors; and (d) collection and analysis of pre- and post-training assessment tools, used to measure knowledge gains, skill development, and overall movement toward project performance benchmarks. The contracted agency will also provide technical assistance to county leadership and partner agencies, ensuring that training content, delivery, and evaluation are fully aligned with project objectives, community needs, and evidence-based crisis intervention practices. This includes consultation on implementation challenges, data interpretation, and long-term sustainability planning. Costs associated with the contracted agency reflect the professional expertise of the training team (composed, ideally, of four staff GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 8 of 10 BUDGET DETAILS A.AGENCY BUDGETS Line Item Details for: Franklin County Commissioners members), preparation and delivery of all training content, assessment administration, curriculum materials, coordination time, and staff hours necessary to support high-quality implementation across all six training cycles. The agency’s involvement is essential to equipping local responders with the skills required to recognize behavioral health challenges, apply effective de-escalation techniques, and reduce the likelihood of adverse outcomes during crisis encounters. Justification - Critical Responder Training: ------------------------------------------------- Franklin/Fulton County MH/IDD/EI will contract with an agency to provide specialized, advanced training to enhance crisis response capabilities among 911 telecommunicators, law enforcement officers, and EMS personnel across Franklin and Fulton Counties. This training is designed to address high-risk, low-frequency situations—particularly deadly calls, fatal encounter dynamics, and complex communication challenges that frontline responders routinely face. Over the 21-month project period, the contracted agency will deliver three two-day training sessions, strategically scheduled during Cycles 1, 3, and 5 to align with the broader training structure and ensure repeated opportunities for agencies to participate. The training curriculum incorporates scenario-based instruction, call-analysis modules, and skill-building exercises grounded in national best practices for emergency communications, officer safety, situational awareness, and crisis decision-making. In contracting with an agency to provide these services, Franklin/Fulton County MH/IDD/EI will seek professional instructors to bring specialized expertise in emergency telecommunications, tactical communication, and crisis response. Their instruction will help personnel (a) improve call-taking accuracy and responder coordination during high-stakes incidents, (b) strengthen communication strategies for volatile or rapidly escalating situations, (c) recognize behavioral and mental health indicators during emergency calls, and (d) apply de-escalation principles within the constraints and realities of emergency dispatch and field operations. Funded costs include instructor time, curriculum development and updates, delivery of all three training sessions, instructional materials, and post-training support as needed to reinforce skill acquisition and operational integration. Training from the contracted agency will strengthen the region’s capacity to manage high-risk encounters safely and effectively, contributing directly to the project’s overarching goals of reducing harm, improving crisis outcomes, and enhancing public safety across Franklin and Fulton Counties COST Name / Position:TBD Service Provided:Critical Responder Training Cost per Duration 10,929.00 (Flat Fee) -- 10,929.00 Name / Position:TBD Service Provided:Training Facilitation Cost per Duration 64,929.00 (Flat Fee) -- 64,929.00 Consultants - Consultant - Year 2 Total:75,858.00 YEAR 2 TOTAL: 79,128.00 GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 9 of 10 PERFORMANCE INDICATORS: Performance Indicators 1.Established by PCCD 2.Established by Grantee 2.1. (Unit Count/Outcome) Number of law enforcement officers and other responders trained in deescalation and crisis response Target: 180 Purpose: Number of law enforcement officers and other responders trained in deescalation and crisis response. (Short term outcome) 2.2. (Unit Count/Outcome) Number of internal trainers developed to sustain ongoing initial and refresher trauma informed deescalation training for responders serving the community Target: 12 Purpose: Number of internal trainers developed to sustain ongoing initial and refresher trauma informed deescalation training for responders serving the community. (short and long term measure) 2.3. (Unit Count/Outcome) Number of 2-day training sessions conducted specifically designed for 911 telecommunicators Target: 3 Purpose: Number of 2-day training sessions conducted specifically designed for 911 telecommunicators. GRANT: 47158 Amendment Number: 1 Short Title: Franklin County CIT and 911 Training 3600023510Page 10 of 10 Page 1 Date Issued: April 17, 2026 The County of Franklin, Pennsylvania Requests for Proposals (RFP) for Franklin County 911 Training PART I: GENERAL INFORMATION FOR AGENCIES PART II: INFORMATION REQUESTED FROM AGENCIES PART III: PROPOSER RESPONSIBILITIES Page 2 PART I: GENERAL INFORMATION FOR AGENCIES 1. PURPOSE: The purpose of this RFP is to provide education and enhance the safety, decision making and situational awareness for 911 telecommunicators on personal wellness and de-escalation and crisis response strategies when dealing with mental health issues/calls. 2. ISSUING OFFICE: The issuing office for this RFP is Franklin County Grants Department. 3. OBJECTIVE: The County of Franklin, PA, referred to as RFP Solicitor, is requesting proposals from agencies, referred to as Proposers, capable of providing the services and training set forth herein. 4. PROPOSALS: The proposer is asked to submit a complete response to this RFP using the format provided in Part II. Each proposal page should be numbered for ease of reference. For this RFP, the proposal information must remain valid for ninety (90) days after the submission date. 5. RFP CONTENTS: From the issue date of the RFP until the selection by the Issuing Office of a proposal, the Issuing Office is the sole point of contact concerning the RFP Violation of this paragraph shall be deemed grounds for disqualification. 6. RFP CLARIFICATION: Questions concerning the RFP should be directed via email to Melodie Hoff, grants@franklincountypa.gov. All inquiries should be made in writing no later than Friday, April 24, 2026; the County has no obligation to answer inquiries received later than 3 days prior to the deadline. Answers to Potential Proposer questions will be answered no later than Wednesday, April 29, 2026. CALENDAR OF EVENTS The County will make every effort to adhere to the following schedule: Activity Responsibility Date Deadline to submit questions via email to Melodie Hoff, grants@franklincountypa.gov Proposers April 24, 2026 Answers to Potential Proposer questions posted to County Grant Opportunities -Franklin County no later than this date. RFP Solicitor April 29, 2026 Please monitor the project web site for all communications regarding this RFP. Proposers Ongoing Potential Proposer proposals must be received by the Point of Contact, Melodie Hoff, grants@franklincountypa.gov no later than 4:00 p.m. Proposers May 1, 2026 by 4:00 p.m. Award(s) announced RFP Issuer May 6, 2026 7. RESPONSE DATE: Proposals are due on or before Friday, May 1, 2026, at 4:00 p.m. All proposals should be e- mailed to Melodie Hoff, grants@franklincountypa.gov 8. SELECTION CRITERIA: Proposals will be evaluated based on completeness, ability to meet criteria as set forth in this RFP, experience and fiscal solvency in addition to cost. The Issuing Office reserves the right, in its sole and complete discretion, to reject any proposal received in response to the RFP, or to re-advertise new proposals. The County reserves the right to waive any minor deviation in proposal responses received. 9. INCURRING COSTS: Franklin County is not liable for any cost incurred by the proposer to prepare this document. Page 3 10. DISCLOSURE OF PROPOSAL CONTENTS: All other materials submitted become the property of Franklin County and may be returned only at the County’s option. Proposals submitted to the County may be reviewed and evaluated by any person at the discretion of the County. Except as required by law, any RFP information that is incorporated into a contract for services is available for review by any interested party. After issuance of a contract or purchase order pursuant to this RFP, all proposal submissions may be subject to disclosure pursuant to Pennsylvania Right to Know Law. 11. AGREEMENT FOR SERVICES: Successful proposer will be required to enter into an agreement of services incorporating RFP information and County requirements. The agreement shall be in a form and manner acceptable to the RFP Solicitor and is a condition precedent to the performance of the services by successful proposer. No work shall commence under this Proposal until certificates of insurance required are provided to the County, as set forth in the Agreement of Services. 12. INDEPENDENT CONTRACTOR: The relationship between Franklin County and Proposer providing the herein services is that of an independent contractor and contracting agency. Nothing herein contained shall be construed to give the Proposer and/or group facilitator any interest as an employee, joint ventures or partner of, or with, the County. 13. NEWS RELEASES: News releases pertaining to this project will not be made without prior Franklin County approval, and then only in coordination with the Issuing Office. 14. NO ASSIGNMENT ALLOWED: Unless specifically noted in this RFP, Coordinating Entity must provide all services to complete the identified work. 15. ACCOUNTABILITY: Proposer will be accountable to Franklin County for contract outcomes. Franklin County will monitor satisfaction with services provided by Proposer. The performance of this contract shall be in accordance with all Federal, State and local laws as may be applicable. Any contract between the County of Franklin and the organization shall be subject to the rules and regulations of any agencies where funding is being requested. The contract between the County and the selected consulting firm will include the following non-negotiable contract provisions: 1. Indemnification of the County. 2. Non-Indemnification of the Proposer. 3. Forum Selection (Franklin County, PA Court of Common Pleas). 4. Choice of law (Commonwealth of Pennsylvania) 5. Prevailing party attorneys’ fees. 6. Termination for convenience/termination for cause by the County. 7. County ownership of the instruments of service/deliverables. 8. Work-for-Hire Transfer of Copyrights/Intellectual Property. 9. All data is the property of the County of Franklin. The contract must include express provisions guaranteeing County ownership of all data and guaranteeing that the data may be accessed post-contract using non-proprietary means. No mining, analytics, or duplication is allowed without the County’s express written permission. 10. Data security, confidentiality, and use of County data and information. 11. Nondiscrimination. 12. Suspension and debarment. 13. Release of liability in favor of the County. 14. Non-release of liability of the proposer. 15. Insurance coverage and County status as additional insured as set forth in Section 7.02. 16. Terms of payment and invoicing, including 45-day payment period. 17. Any and all federal and state provisions required as a result of being a sub-recipient of grant funding. The County reserves the right to request additional contract provisions as necessary as needed to protect the best interest of Page 4 the County. 18. INSURANCE REQUIREMENTS Prior to and during the performance of any services covered by this RFP, proposer shall provide the County, upon execution of an agreement, in a form and manner reasonably acceptable to the County Solicitor or Risk Manager, a certificate of insurance as evidence that it has obtained and maintains in full force and effect during the Provide evidence of General Liability, Auto Liability, Employers Liability, Umbrella Liability and Professional Liability insurances (if such exposure exists), and Workers’ Compensation insurance to the extent necessary under applicable law, at the minimum amounts determined by the County as set forth in the Agreement: 1. General Liability insurance covering liability for death and bodily injury and liabilities for loss of or damage to property with a combined single limit of not less than One Million Dollars ($1,000,000.00) per occurrence and One Million Dollars ($1,000,000.00) in the aggregate. 2. Worker’s Compensation and Employer’s Liability insurance as required by the laws of the Commonwealth of Pennsylvania. 3. Employee Dishonesty coverage at a minimum limit of $25,000.00. 4. Professional Liability insurance of not less than One Million Dollars ($1,000,000.00) per occurrence. Franklin County shall be endorsed as additional insured on the General Liability Insurance for services and activities provided by the vendor under this agreement. Proposer shall provide proof of insurance and the requirements of this section upon execution of this agreement as requested after that. Should the vendor have any changes to their current insurance coverage, they should notify the County within 5 business days. Page 5 1. BACKGROUND: In Franklin County, 911 calls processed for Mental Health rose from 969 in 2018 to 1259 in 2024, or 30%. The total percentage of MH calls as relative to all 911 calls rose from 1.11% to 1.51%, or a 36% increase. In 2024, the number of Franklin County residents that died by suicide was 28 and 61% of them died by gunshot. To date in 2025, the death by suicide by gunshot is 78%. Juvenile Probation saw 22 Possession of a Firearms charges and 29 Firearms not to be Carried without a License charges from 2020 to 2024. In 2025, there have already been 16 charges related to possession of firearms. The primary goal of the 911 training is to enhance the safety, decision-making, and situational awareness of Telecommunicators, Law Enforcement Officers, and other Emergency Services personnel by examining the often-overlooked hazards within routine calls for service. It seeks to reduce complacency, mitigate risk, and ultimately save lives—both of responders and the public. By supporting this training through grant funding, the Franklin County Department of Emergency Services will be empowered to proactively address vulnerabilities in emergency response, bolster responder safety, and elevate the standard of care provided to the public during potentially fatal encounters. GRANT REQUIREMENTS Specific responsibilities of the selected Proposer(s) will include: • A selected provider will partner with Franklin/Fulton County MH/IDD/EI and will be responsible for providing trainers who will collaborate with the Project Director to schedule and perform two-day 911 training events. Funds are provided on a reimbursable basis. Potential Proposers must certify that they are able to manage the program funds on a reimbursement basis with no lapse in program activities. Payment of expenses will be made within 45 days of submission of a complete invoice and supporting back-up documentation. No more than one invoice may be submitted per month per type of group. The County reserves the right to withhold payments for costs determined not eligible for reimbursement under these guidelines. Funds for this project will be twenty-one months from January 1, 2026, through September 30, 2027, through the Pennsylvania Commission on Crime and Delinquency (PCCD). Funding is contingent upon program outcomes and funding availability. Quarter reports detailing the expenditure on funds, and the resultant outcomes will be due no later than 15 days after each quarter ends. See Also – PART III. Proposer Responsibilities: The primary goal of the training is to enhance the safety, decision-making, and situational awareness of Telecommunicators, Law Enforcement Officers, and other Emergency Services personnel by examining the often-overlooked hazards within routine calls for service. This course seeks to reduce complacency, mitigate risk, and ultimately save lives—both of responders and the public. Course objectives include: • Provide participants with a comprehensive understanding of the risks tied to frequent calls such as domestic disputes, disturbances, burglaries, and suspicious activity. • Increase knowledge of responder safety strategies, including dispatch considerations and proper resource allocation. • Analyze past fatal encounters to understand how better communication from dispatch could have altered outcomes. • Foster critical thinking and encourage proactive, rather than reactive, approaches to call management. • Reinforce a consistent, policy-aligned framework for response procedures across multiple call types. Expected Outcomes: Upon completion of the course, participants will: Page 6 • Demonstrate increased knowledge of call-related hazards and protective strategies. • Identify early warning signs of escalation or threats during call processing. • Report greater confidence and clarity in handling high-risk calls. • Apply enhanced communication and decision-making techniques in the field and dispatch centers. • Contribute to the reduction of responder injuries and fatalities related to call mismanagement or overlooked risks. Performance Measures and Expected Project Impact • Pre/Post Training Assessments: Knowledge assessments will be administered to measure participant learning gains. • Course Critique Feedback: Participant evaluations will assess perceived value, clarity, and relevance of course content. • Behavioral Impact Surveys (30-60 Days Post): Participants will be surveyed on changes in dispatch or field behavior and application of learned concepts. • Instructor Observations: Feedback collected by trainers regarding engagement, comprehension, and skill development during the session. Required Knowledge and Skills: A provider who specializes in delivering high-quality, hands-on training specifically designed for 911 dispatchers, emergency response teams, and other public safety personnel. We require a team of experts highly knowledgeable in the nuances of emergency communications, ensuring that every training session is customized to address the specific challenges and operational needs of Franklin County Department of Emergency Services. Page 7 RESPONSE REQUIREMENTS To apply, please submit one (1) electronic copy of the completed application by 4:00 p.m., Friday, May 1, 2026, to Melodie Hoff, grants@franklincountypa.gov. The application is to include all items described in Section II in the order presented in this RFP followed by the list of documents below in the order listed. Please scan all documents into one PDF file instead of sending multiple attachments and label the PDF file with your organization name. Attachments: Please attach the following items to this application: ● Organizational Structure, including Board of Directors (with officers noted), if applicable ● IRS Determination Letter Showing 501(c)(3) Status (for tax-exempt agencies) ● Most Recent Audit (if no audit, must provide an annual Financial Statement and explanation for why a recent audit is unavailable) ● FY 2024 and FY 2025 Organizational Budgets ● Resume and certifications of any existing staff who will be working to fulfill the requirements of this contract, if awarded (if applicable) PROVIDER SELECTION 1. A selection panel comprised of Franklin County staff members will determine the selected Proposer(s) of this RFP to meet the needs of this project. The award will be announced May 6, 2026, and funding is anticipated to begin May 8, 2026. Page 8 PART II: INFORMATION REQUESTED FROM AGENCIES Name of Organization: Address, City, State, Zip: Authorized Contact Person: Federal ID Number: Title: Phone Number: E-mail Address: Has your organization received a 501(c)(3) designation from the IRS? □ Yes □ No If yes, have you attached an IRS determination letter showing your 501(c)(3) status? □ Yes □ No Does your funding request benefit Franklin County citizens? □ Yes □ No Have you attached your organizational structure, including Board of Directors? □ Yes □ No Have you attached the most recent audit or financial statements for your agency? □ Yes □ No Have you attached your FY2024 and FY2025 budgets? □ Yes □ No I certify that all the information contained in this application is true and accurate. I understand that material omission or false information contained in this application constitutes grounds for disqualification for the Proposer(s) and this application. I further understand that by submitting an application, I, as an authorized representative of the organization, am accepting the terms and conditions as approved by Franklin County. I also represent and warrant that the organization does not discriminate on the basis of race, creed, sex, age, color, national origin, physical or mental disabilities for employment or the achievement of the mission or goal of the organization. I understand that any and all applications submitted, as well as supporting documentation, may be considered public documents. As such, all applications and supporting documents may be viewable and obtained by the public under provisions of PA laws. Authorized Representative Signature: Name (Please Print): Date: Title: Page 9 PROJECT NARRATIVE Please number your responses for each corresponding question. I. Background & Qualifications (two pages maximum; 10 points maximum) 1) Please provide the name, title, and contact information of an individual authorized to represent your organization in discussing the proposed project. 2) Provide a brief background of your organization or agency and experience in 911 telecommunicators and first responders training. 3) Describe the key personnel and resources that would be used to implement this project. II. Project Description (three pages maximum; 30 points maximum) Please review the proposer’s responsibilities (PART III) and describe how you would propose to meet the expectations outlined. III. Budget Narrative (two pages maximum; 20 points maximum) Please provide a narrative budget justification for each cost per line item on the budget summary worksheet. The narrative must specify how each cost is directly related and/or necessary for the proposed project. The worksheet which follows is where you should provide a succinct overview of project costs. Expenses as itemized in the grant include: Consultant Facilitation: Critical Responder Training – Year one $14,571.00, Year two $10,929.00. Total of $25,500.00 If there are additional costs anticipated for your agency to successfully implement the program, please provide an updated budget narrative outlining the additional costs and amending the proposed line items above. Page 10 Budget Summary Worksheet Personnel costs must include the number of estimated hours and hourly rate. Use additional budget lines if needed. Project Title: Budget breakdown: Name and address of proposed location(s) if available: Name and signature of authorized individual submitting costs: Name: Title: Signature: Date: Project Task Description Total Project Cost $ $ $ $ Total Budget $ Page 11 Sub-recipient Questionnaire 1. Has your agency contracted with Franklin County before? If so, list all contracts held within the last 5 years. Yes No N/A Comments 2. Is the program area new for your agency (less than three years)? Yes No N/A Comments 3. Describe any staff turnover or agency reorganization within the last 3 years. Comments 4. Are the staff assigned to the program new to your agency (worked for the agency for less than two years)? Yes No N/A Comments 5. Has your agency had a lawsuit filed against them within the last 10 years? If yes, please explain. Yes No N/A Comments 6. Has your agency been suspended or debarred, currently or in the past 10 years? Yes No N/A Comments 7. Within the last 5 years, have any of your agency’s staff been jailed, convicted of a felony or currently under criminal investigation? Yes No N/A Comments 8. Does your agency have experience with a financial management system to track and record program expenditures? (QuickBooks, visual bookkeepers, Socrates Media, Peachtree or a custom system) Yes No N/A Comments 9. If funded, what percentage of overall funding for your agency would the grant represent? Comments 10. Describe the oversight in monetary decisions by the board of directors and senior management (frequency, timeliness, and nature of financial reporting): Page 12 PART III: Proposer Responsibilities The primary goal of the training is to enhance the safety, decision-making, and situational awareness of Telecommunicators, Law Enforcement Officers, and other Emergency Services personnel by examining the often- overlooked hazards within routine calls for service. This course seeks to reduce complacency, mitigate risk, and ultimately save lives—both of responders and the public. Course objectives include: • Provide participants with a comprehensive understanding of the risks tied to frequent calls such as domestic disputes, disturbances, burglaries, and suspicious activity. • Increase knowledge of responder safety strategies, including dispatch considerations and proper resource allocation. • Analyze past fatal encounters to understand how better communication from dispatch could have altered outcomes. • Foster critical thinking and encourage proactive, rather than reactive, approaches to call management. • Reinforce a consistent, policy-aligned framework for response procedures across multiple call types. Expected Outcomes: Upon completion of the course, participants will: • Demonstrate increased knowledge of call-related hazards and protective strategies. • Identify early warning signs of escalation or threats during call processing. • Report greater confidence and clarity in handling high-risk calls. • Apply enhanced communication and decision-making techniques in the field and dispatch centers. • Contribute to the reduction of responder injuries and fatalities related to call mismanagement or overlooked risks. Performance Measures and Expected Project Impact • Pre/Post Training Assessments: Knowledge assessments will be administered to measure participant learning gains. • Course Critique Feedback: Participant evaluations will assess perceived value, clarity, and relevance of course content. • Behavioral Impact Surveys (30-60 Days Post): Participants will be surveyed on changes in dispatch or field behavior and application of learned concepts. • Instructor Observations: Feedback collected by trainers regarding engagement, comprehension, and skill development during the session. Required Knowledge and Skills: A provider who specializes in delivering high-quality, hands-on training specifically designed for 911 dispatchers, emergency response teams, and other public safety personnel. We require a team of experts highly knowledgeable in the nuances of emergency communications, ensuring that every training session is customized to address the specific challenges and operational needs of Franklin County Department of Emergency Services.