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HomeMy WebLinkAboutMH Provider Meeting Minutes 6-10-16Mental Health Provider Meeting Human Services Building Friday, March 11, 2016 MH Provider Meeting 1 MEETING MINUTES  Welcome and Introductions Everyone introduced themselves and their agency affiliation.  Provider Announcements and Updates  Franklin Family Services ~ Jolene Fogelsanger Save the date! FFS is renovating the Chambersburg Office. Open house will be on September 15th at 131 McKinley Street. Ribbon cutting will be at 3:00 p.m. with an open house from 3:30 p.m. – 6:00 p.m.  Healthy Communities Partnership ~ Christy Unger HCP has been approved for Strengthening Families program. It will start this fall for children ages ten (10) to fourteen (14). Parents and children attend separate sessions then come back together to practice the skills they learned. Referrals can come from anybody. There will be a coordinator promoting this program. Hempfield Behavioral Health applied for and has been approved funding to implement a twenty (20) week program called Incredible Years for children ages four (4) to ten (10) with a diagnosis. Hempfield is looking to start services this fall. Incredible Years is currently provided in Adams County. Hempfield is looking to hire therapists from Franklin County to do part time evening work. The child portion is therapeutic and the parent portion is educational. The referral process is through Hempfield. As soon as Christy knows more information she will pass it onto others and invite Hempfield Behavioral Health to a provider meeting. Janina Kloster from PerformCare will also keep everyone updated as PerformCare goes through their process.  Mental Health Association ~ Martha Nolder Christmas in July is July 15th at Norlo Park starting at 9:30 a.m. CSP Meeting will begin at 10:30 a.m. then lunch is at noon. The theme this year is Rediscovering CSP. Everyone is welcomed to come. If you would like to bring a covered dish, please contact Martha or Barry Munch at (717) 264-4301.  Keystone Behavioral Health ~ Kelly Goshen Keystone is trying to recruit a licensed clinical social worker. If anyone is interested in providing therapy at Keystone, please call (717) 709-7930.  PA 211, Information & Referral and Link Stacy Yurko and Angie Pickel handle the 211 line Monday – Friday. However, 211 is available 24 hours a day if anyone has any Human Service needs. If you have clients that are running into Human Service needs beyond your scope of practice, 211 is a great way to provide them with information. There is also a 211 website available: Mental Health Provider Meeting Human Services Building Friday, March 11, 2016 MH Provider Meeting 2 pa211.communityos.org. Stacy has been working towards updating 211. If she reaches out to you, please get back to her with your information. Where to Turn guide has been updated by Stacy. It is an abbreviated version of local services. It is available on the Franklin County website under Information & Referral: http://www.franklincountypa.gov/index.php?section=human- services_information-referral. Re-entry Committee is also working on a similar guide. Angie Pickel is the Link Coordinator. While 211 is for consumers and the professional piece, Link provides opportunity for education for professionals and consumers in the community. The next Link Meeting is Tuesday, June 14th with speakers talking about emergency preparedness, CASSP and legal services. Link focuses on population of eighteen (18) years and older for disabled and ages 60 years and older. If you are working with an individual who is disabled, Link is an opportunity to get information for services: 1-800-753-8827. Link operates on Monday through Friday from 8:00 a.m. – 5:00 p.m. There is a Link guide available on the website as well under Information & Referral. Stacy is working on updating the Human Services Directory. It will be posted to the website when completed. Angie is also the Franklin Ombudsman-citizen representative for individuals in long term care that have a mental health diagnosis that are connected to our systems. Recently Angie helped an individual who reached out to improve their quality of life and living situation. A plan was put in place where the individual was more in charge. The individual had goals to walk again; part of that plan was for the individual to work on exercises in hopes to regain the ability to walk.  MHA Individual Family Satisfaction Team Updates Individual Family Satisfaction Team (IFST) was created through start-up funding that was included in our first Community Hospital Integration Project Program (CHIPP). At the time of startup, it was called Consumer Family Satisfaction Team. Sheri Morgan is in charge of the surveys for the Individual Family Satisfaction Team. Sheri attended the Community Health Needs Assessment Presentation. One of the things the Mental Health Association (MHA) has decided to do for this fiscal year is to put in place a public health framework to do the surveys in. At the meeting she attended, they presented the community approach to health; which is the model that MHA chose to use. MHA wanted to make sure surveys were consistent and to use the same diagram as the Community Health Needs Assessment. Sheri continued to explain the public health model, providing examples and using the following: Mental Health Provider Meeting Human Services Building Friday, March 11, 2016 MH Provider Meeting 3 IFST collects a lot of data. Service providers are under pressure from policies (as shown in the model above; public policy). IFST wanted to see what population is being looked at: individuals who receive services, agencies involved and the IFST team. MHA wants to make sure they are collecting data that is pertinent to the services people are receiving. IFST team interviews agencies for information. That information is brought back and incorporated into the surveys. The surveys are completed by consumers then the survey team presents to the Advisory Board that meets four (4) times a year to look at how the surveys are going. An Executive Summary Report is also prepared for each completed survey. The Board worked to identify things that are impacting the surveys and how to improve the process. Individuals have a tendency not to respond when the IFST team calls them to complete the surveys. This is problematic. The point of the survey is to see what people think about their services. There have been several different issues. There is survey fatigue - the same people being asked to participate in several surveys within a short period of time. Starting this year, the IFST team is looking at how they are doing the surveys and who is being surveyed. Individuals receive services from multiple providers at one time. During the survey process, some of these individuals are receiving a call about a survey for each service they are receiving. Each survey takes about 25 minutes to complete. This uses up individual’s minutes on their cell phones. This coming fiscal year, Sheri will be creating a document with the names of potential surveys to avoid individuals receiving multiple surveys. Good information is not received when individuals do not respond to the surveys. The IFST team is trying to increase the number of participants and improve the quality of data received. All surveys have been completed for this fiscal year. For the upcoming fiscal year, eleven (11) demographic questions and ten (10) quality of life questions Mental Health Provider Meeting Human Services Building Friday, March 11, 2016 MH Provider Meeting 4 have been added to give a better understanding of the people we serve, who they are and what their needs are. The IFST wants to be part of the collective impact. More IFST members will be in the community and showing up at more meetings. Members want to be sure they are asking the same questions and collecting the right data. Providers requested that MHA put something out in provider offices so that individuals have an understanding that the IFST members will be calling them and what they are looking for. This may alleviate the calls and questions individuals have of whether they should answer the call or respond to the survey. Sheri did send a letter out this year to individuals about the survey. The letter gives the opportunity for the individuals to call MHA and state if they do not want to receive calls from them. This resulted in a better response of that group. IFST members continue to examine the issues with the surveys and getting responses. Sheri is hopefully that all the bumps have been worked out. If anyone has any questions or ideas on how to better reach individuals being served, please contact Sheri Morgan at shmorgan@mhaff.org or (717) 264-4301.  Children’s Services  CASSP Update – Kim Lucas Representation from CASSP was not present.  TMCA Update – Kristen Kennedy Representation from TMCA was not present.  PerformCare Update – Janina Kloster PerformCare has contracted with MTM consultant group to bring access to psychiatry and initial therapy appointments. The goal is to access services within seven (7) days of the referral being made. Currently, this is not happening. MTM has been working with providers to develop open access a couple hours a week or a day that walk-in appointments can be taken. Just in Time works with the psychiatry side to develop a different way to schedule appointments. Hopefully providers and consumers will see an increase in access to psychiatry and initial intakes for therapy in the future. There will not be a summer therapeutic activity program this summer. A proposal has been received from Family Behavioral Resources to provide year round after school program for members on the autism spectrum. There are two different programs: endeavor program and cross roads program. Endeavor program is for members who require high staff to member ratios. Cross Roads program is for members that do not need high staff involvement. The programs will be site based, at a location FBR identifies in Franklin County and in Fulton County. Individuals would go to the facility, the service Mental Health Provider Meeting Human Services Building Friday, March 11, 2016 MH Provider Meeting 5 would be provided then they would go home. PerformCare is reviewing these programs and hopes to have an update at the next meeting.  Standing Agenda Items ~ County Announcements/Information  Reports due since our last MH Provider Meeting - Quarterly Report of Expenditures (January – March)  Reports due prior to our next MH Provider Meeting - Audit Engagement/Extension Letter (FY ending June 30th) - Progress Report on Outcomes in Appendix A - Quarterly Report on Expenditures (April – June) - Salary Review (FY ending June 30th) - Property Purchased Report (FY ending June 30th) - Property Leased Report (FY ending June 30th) - Fixed Assets Purchased with MH/ID/EI Funds (FY ending June 30th) - Internally Generated Financial Statements (FY ending June 30th)  Psychiatric Admissions Reporting Overview (handout) Handout reviews first quarter of 2015 with first quarter of 2016. The numbers are under average as shown in the difference column. There is not a lot of activity at Danville State Hospital. There continues to be individuals with challenging needs. Recently, a call was received from someone with the Office of Mental Health and Substance Abuse Services (OMHSAS) that there is a female at the South Mountain Restoration Center that needs state hospitalization. It appears the female will not need an extensive inpatient stay and will then return to South Mountain. Even though the County is three (3) over their bed cap at Danville, this individual will be admitted into one of our beds in the near future. This will result in a total of nine (9) beds being utilized. As for the Extended Acute Care (EAC) at Holy Spirit Hospital, there is anticipation of discharging someone later this month. There is one individual currently on the waiting list.  Sequential Intercept Model ~ Cori Seilhamer Cori has been working with Stacy Yurko from Information & Referral (I&R) on 211 to make sure all services are updated. As this information is figured out, the Sequential Intercept Model will be updated accordingly. Please make sure if you change services, add services, change address or phone numbers to share this information with Stacy. You can call her at (717) 261-3893 or email her at slyurko@franklincountypa.gov. Cori is also working with different task forces that appear to be working on the same things. The task forces are looking to have this information in a searchable database. Mental Health Provider Meeting Human Services Building Friday, March 11, 2016 MH Provider Meeting 6  New Agenda Items  Interim Cost Settlement/Year-End A memo was sent to all providers notifying them that year-end invoices are due by July 22nd. If there is an issue, prior approval is needed from the County. Please call (717) 264-5387 or email (raleidig@franklincountypa.gov) Becky if you should have any questions. Cost settlement is due July 29th. For fee for service providers (those eligible for cost settlement), please send your internally generated financial statements. Providers do not qualify if they are state set rate or contract encumbrance is under $5,000. Please send these to Becky and she will forward them onto Ed. If you have any questions, please contact Becky.  Provider Revalidation Deadline – July 30, 2016 Message from Ted Dallas, Secretary, Department of Human Services: The deadline is rapidly approaching for Medical Assistance provider enrollment/revalidation and we have not yet heard from many of you. 1. You will NOT get paid if you are not enrolled/revalidated. 2. Payments cannot be made retroactively. 3. If we do not receive your application by July 30, 2016, you will not receive payments beginning September 25! The meeting was adjourned. Next Meeting: Friday, September 9, 2016 starting at 10:00 a.m. in the Human Services Building [425 Franklin Farm Lane, Chambersburg] Remaining 2016 Meetings: December 9th Minutes by Erin Nye